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Customer Service Representative Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Staten Island, NY Staten Island, New York |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 154245BR
Posting Location: Staten Island, NY, US
Area of Interest:Telecommunications
Position Type: Full Time
Posting Job Description
Work Location: 100 Cable Way, Staten Island
Training starts May 19th. Training Schedule: 10:00am to 7:00pm
Must be willing to work 8:00am- 8:00pm including Saturdays and Sundays
After Training Schedule: Must be willing to work evenings & weekends. Example: 8am to 8:00pm + EVERY Saturday AND Sunday
Essential Job Functions:
Respond to customer phone inquiries regarding current services. Provide information and perform a variety of duties within the Customer Care department consistent with departmental and Company policies and procedures. Process customer payments and solve customer problems within company policies and guidelines. Handle routine customer care calls, solicit sales of new customers, up sell services and provide benefits and features of our products to existing customers. Input and retrieve information from various databases and applications. Work with other functional groups to ensure customer satisfaction. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Job Requirements/Qualifications:
High school diploma or general education degree (GED) necessary. One year call center/customer care or other related customer contact experience preferred. Ability to multi-task and prioritize in a fast- paced environment required. Sales/Customer Focus/Quality oriented and results driven individual strongly preferred. Computer proficiency required
Excellent communication, analytical and decision making skills needed. Spanish, Chinese, Cantonese/Mandarin, Korean and Russian speaking candidates are encouraged to apply. Must be available to work assigned shift as within guidelines.
We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.
CBTWC 2/6/2014
FCC Unit_TWC: 8341
Controlling Establishment ID: 00159 - Staten Island Cable Way
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 154245BR
Posting Location: Staten Island, NY, US
Area of Interest:Telecommunications
Position Type: Full Time
Posting Job Description
Work Location: 100 Cable Way, Staten Island
Training starts May 19th. Training Schedule: 10:00am to 7:00pm
Must be willing to work 8:00am- 8:00pm including Saturdays and Sundays
After Training Schedule: Must be willing to work evenings & weekends. Example: 8am to 8:00pm + EVERY Saturday AND Sunday
Essential Job Functions:
Respond to customer phone inquiries regarding current services. Provide information and perform a variety of duties within the Customer Care department consistent with departmental and Company policies and procedures. Process customer payments and solve customer problems within company policies and guidelines. Handle routine customer care calls, solicit sales of new customers, up sell services and provide benefits and features of our products to existing customers. Input and retrieve information from various databases and applications. Work with other functional groups to ensure customer satisfaction. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Job Requirements/Qualifications:
High school diploma or general education degree (GED) necessary. One year call center/customer care or other related customer contact experience preferred. Ability to multi-task and prioritize in a fast- paced environment required. Sales/Customer Focus/Quality oriented and results driven individual strongly preferred. Computer proficiency required
Excellent communication, analytical and decision making skills needed. Spanish, Chinese, Cantonese/Mandarin, Korean and Russian speaking candidates are encouraged to apply. Must be available to work assigned shift as within guidelines.
We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.
CBTWC 2/6/2014
FCC Unit_TWC: 8341
Controlling Establishment ID: 00159 - Staten Island Cable Way
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
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