Manager Pharmacy Ops - Houston, TX

As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.(sm)

The Manager, Pharmacy Operations will report to the National Director Clinical Pharmacy Ops/Prior Notification Services Director (PNS) and will assist with oversight of daily operations of the Houston location. The Manager will have 10 direct reports: Clinical Pharmacists, technical personnel and will be involved with routine decision making that involves staffing, workload assessment, scheduling and hiring/candidate selection.  Other specific responsibilities will include the following: 

• Resolves problems and provides guidance to team members, identifying potential issues before they arise


• Understands the Prior Authorization case creation and review process.


• Consults with customers (physicians, pharmacies, and others) regarding status of prior authorization and/or issues related to such


• Supports team priorities and direction, adapting departmental and organizational plans and priorities to operational execution


• Identifies and addresses business and operational challenges


• Assists with oversight of work activities of other supervisors


• Provides input to forecasting and planning activities


• Identifies system and process-related changes to improve prior authorization process


• Applies knowledge/skills to complex activities, including those that may vary from day to day


• Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function


• Participates in the training of new and existing employees


• Routine assessment of employees for adherence to defined metrics


• Works closely with the Director to execute strategic initiatives, drive team direction, resolve operational issues and promote/influence positive work environment (support organizational culture)

• BS Pharmacy or Doctorate of Pharmacy degree required


• Current, active, unrestricted Pharmacist license in Texas


• 3+ years operational leadership and team/personnel management/staff development experience required


• Pharmacy operations experience within retail, hospital or managed care pharmacy environment required


• Proficiency in Microsoft Word, Excel, PowerPoint required


• Demonstrated ability to focusing activities toward a strategic direction and develop tactical plans, drive performance and achieve targets


• Strong problem resolution skills, systematic analysis of problems, draw relevant conclusions and devise appropriate courses of action required


• Excellent verbal and written communication skills, able to convey complex or technical information and interpret complex information from others


• Experience working in Medicaid and/or Medicare health care and insurance industry highly preferred


• Clinical experience strongly preferred


• Prior Authorization experience highly preferred

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.