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in Washington, DC
SrMgr-Events - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Washington, DC Washington, District of Columbia |
About this job
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World at Marriott Hotels & Resorts.
JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
& High school diploma or GED; 2 years experience in the event management or related professional area.
OR
& 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
& Solve problems and/or suggest alternatives to previous arrangements if necessary.
& Leads pre-event and post-event meetings for assigned groups.
& Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
& Manages customer budgets to maximize revenue and meet customer needs.
& Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
& Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
& Manages group room blocks and meeting space for assigned groups.
& Adheres to all standards, policies, and procedures.
& Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
& Up-sells products and services throughout the event process.
& Participates in customer site inspections and assists with the sales process when necessary.
& Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability
& Manages revenue and profitability associated with events.
& Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
& Reviews billing and payments with clients.
Providing Exceptional Customer Service
& Interacts with guests to obtain feedback on product quality and service levels.
& Handles guest problems and complaints.
& Makes presence known to customer at all times during entire event process.
& Follows up with customer post-event.
& Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
& Strives to improve service performance.
& Sets a positive example for guest relations.
& Reviews comment cards and guest satisfaction results with associates.
& Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.