Manager (Manager/Supervisor of Staff) - Full-time

Elite Suites Pet Resort - Experienced Manager

Elite Suites Pet Resort, THE PREMIER PET CARE FACILITY in the Dallas/Ft. Worth area is looking to add to our Management Team!
Manager must have outstanding communication skills and have the ability to manage/coach teams in all areas of the business (hotel, daycare and grooming). By taking part in all aspects of the business, from greeting clients and taking reservations, using our pet care software, managing camera system and supervising staff, you will have on-hand knowledge of each pet and be prepared to talk with each customer about their pet and their specific desires.

Responsibilities Include:

• Ensure positive customer interactions and experiences
• Responsible for ensuring all associates adhere to the regulations as outlined in our Associate Handbook (including but not limited to pet care, schedules and appropriate dress)
• Implementation and development of efficient and productive teams that provide the highest quality pet care and service
• Overall presentation of the entire facility
• Perform Manager on Duty responsibilities as well as opening /closing functions
• Provide professional, efficient and exceptional client service (lead by example) and ensure all associates do the same
• Provide effective communication between clients, associates, managers and owners

Requirements:
Hiring Qualifications:

• •Client Service Skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Ensures all necessary information is collected at appropriate time and that effort is made to notify client when additional information is required in advance.
• Communication Skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Demonstrates exceptionally strong written and verbal communications.
• Leadership Skills - Ability to successfully supervise, coach and mentor others.
• Ability to Multi-Task - Managers are required to address multiple tasks at any given moment; must quickly and accurately shift attention among these tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Organizational Skills - Demonstrates a systematic approach in carrying out assignment. Is very orderly and excels at cutting through confusion and turns chaos into order
• Intellectual Ability - Accurately and consistently follows instructions delivered in an oral or written form.

Attitudes:

• Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps to finding solutions to problems. Presents options and ideas to enhance current processes or procedures. Takes on additional responsibilities and can actively prioritize tasks and adjust as situations change.
• Integrity - Firmly adheres to the values and ethics of Elite Suites Pet Resort. Exhibits honesty, discretion and sound judgment. Individual must be trustworthy and respect confidentiality at all levels
• Cooperativeness - Willing to work with others, collaborating an compromising where necessary - promptly shares relevant information with other managers.
• Flexibility - Is open to changing situations and opportunities - willing to perform all tasks assigned.
• Independence - Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress - Maintains a "Positive - Can Do!" outlook. Rebounds quickly from frustrations and unpleasant situations. Maintains composure and friendly demeanor while dealing with stressful situations - ALWAYS BRINGS CALM TO THE SITUATION.

Special Working Conditions / Requirements:

• Confident and comfortable in working with all size dogs

Requirements:

• Must Love Dogs!
• Supervisor or Management Experience (1+ to 2 years minimum)
• Excellent Customer Service, Communications & Interpersonal skills combined with a pleasant & Friendly manner
• Experience in the Pet-Care industry a plus!!
• Veterinary technician certification, license and experience a plus!
• The desire to go "Above & Beyond" the call of duty
• Have a professional presentation
• Able to work independently
• Able to & desire to multi-task
• Basic Computer knowledge
• Available holidays & weekends
• Open to being a hands-on team member in any area when needed

Benefits:

• Excellent Pay
• Paid vacations (after 6 months)
• Medical/Dental coverage (after 60 days of employment)
• Discounts on services and products
• A fun satisfying job working with dogs, great clients and a superior staff

We are located at 10 Hope Drive, Heath, Texas 85032

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