Quality Review Specialist Telesales - Minnetonka, MN Green Bay, WI or Roanoke, VA - Full-time / Part-time

Position Description:



Welcome to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training program
in the industry and nearly limitless opportunities for advancement. Join us and
start doing your life's best work.

The Quality Review Specialist
monitors adherence to HIPAA and the Centers for Medicare & Medicaid
Services (CMS) Guidelines through Quality Monitoring on internal and external
Medicare Telesales Agents and Sales Support Representatives.

Primary Responsibilities:

• Monitor agents and representatives for compliance with
  established processes, policies and guidelines.
• Provide feedback and coaching to agents and
  representatives based on evaluation results.
• Analyze information and utilize to build
  recommendations to reduce errors and improve process performance.
• Create and maintain tracking reports in relation to
  performance.
• Serve as a subject matter resource to team members,
  supervisors and management staff.
• Applies knowledge/skills to a range of moderately
  complex activities
• Demonstrates great depth of knowledge/skills in own
  function
• Sometimes acts as a technical resource to others in own
  function
• Proactively identifies solutions to non-standard
  requests
• Solves moderately complex problems on own
• Works with team to solve complex problems
• Plans, prioritizes, organizes and completes work to
  meet established objectives 

Essential skills:

• Clear concise communication skills
• Works independently
• Demonstrates initiative and innovative thinking

Requirements:

• High School Education or GED
• 2+ years experience in a customer service or telesales
  role within a call center
• Basic proficiency in Microsoft Excel, Word and Outlook

Assets:

• Completed 2-year or 4-year degree
• Healthcare and/or insurance experience
• Quality monitoring experience
• Medicare insurance experience
• Bilingual in English/Spanish 

Physical Requirements and Work
Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers
  across keyboard or mouse, handling other objects, long periods working at a
  computer 
• Service center environment with moderate noise level due to Representatives
  talking, computers, printers, and floor activity 

Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, protected veteran status, or disability status. 

UnitedHealth
Group
is a drug-free workplace. Candidates are required to pass a drug test before
beginning employment. In addition, employees in certain positions are subject
to random drug testing.