Call Center Sales Supervisor

Responsibilities

Responsible for leading and coaching a team of approximately 15-20 Associates in a Consumer Sales and Service Call Center environment.
- Identifies performance and training needs, provides support, recognition and performance appraisals.
- Communicate and work effectively with the Union.
- Responsible for implementing formal documented development programs and measuring performance during and after coaching sessions.
- Create a positive work environment by motivating, recognizing and engaging employees through proper communication and equitable application of corporate, departmental and office policies and practices.
- Conducts individualized coaching and feedback sessions to stress the sales and service process.
- Consistently achieve desired business results by taking personal accountability, effectively organizing and planning work, setting priorities, and executing ambitious action plans.
- Using innovative and creative thinking to get desired results

Qualifications

-Two or more years experience in a sales call center environment.
- Minimum of 2 years of supervisory experience.
-PC skills - experience working with Microsoft Office applications (Excel, PowerPoint, and Word.)
-Must be a self starter and have the ability to work independently with minimal supervision

Preferred Qualifications
-Ability to review and analyze call center reports and make coaching recommendations.
-Mastery of sales processes
-College degree strongly preferred

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.