Technical Support Coordinator

Please Email me your resume: cepedare@yahoo.com (Requirement) SUMMARY The Technical Support Coordinator position is the first point of contact for Pinnacle employees seeking technical assistance for computer related issues. This position will serve as a member of the Pinnacle IT Technical Support Team by providing technical support assistance via a ticketing system, phone and email. REPORTING RELATIONSHIP The position reports directly to the respective Department Manager and may take direction from the Department Lead, ESSENTIAL FUNCTIONS Respond to IT Service requests received via a ticketing system, phone or email. Provide first level customer contact, technical support, and diagnosis. Follow up with customers once resolution has been determined to ensure customers are satisfied. Printing fault diagnosis and correction. Troubleshooting of hardware and software applications supporting the corporate user base. Performs other duties as necessary or assigned by the supervisor. Become familiar with Pinnacle policies, services, and staff. Provide guidance and training to Pinnacle employees where needed. QUALIFICATIONS To fulfill this role successfully, an individual must be able to consistently perform all required functions to the satisfaction of his supervisor. The requirements define the necessary knowledge, skills, and ability to perform these essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform those essential functions. EDUCATION AND EXPERIENCE Associate degree in computer science, technical certificate or equivalent experience. LICENSE/CERTIFICATION A+ Certification, N+ and or MCP JOB KNOWLEDGE AND SKILLS Working knowledge of commonly used operating systems and software applications. Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Must have strong customer focus and customer service attitude. Ability to communicate effectively, verbally and written, with technical and non-technical staff. COGNITIVE REQUIREMENTS Work is of high mental demand and attention focus, requiring the ability to multitask and prioritize work with accuracy and clarity. Must be able to understand and relate to the concepts behind specific ideas. PHYSICAL REQUIREMENTS The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is described as light in physical demand. Requirements include the ability to frequently sit, stand, walk, and reach forward and overhead, finger, and grasp. Must be able to occasionally bend, crouch, or stoop. Must be able to lift and carry up to 25 lbs. and push and pull up to 50 lbs. with mechanical assistance. Must have close and distance vision as well as the ability to adjust focus. ENVIRONMENTAL CONDITIONS Normal office work environment with little or no exposure to undesirable elements. May have contact with business machine toner chemicals. Working Hours - Monday - Friday 8am - 5pm Compensation: 15$ - 17$ Per hour / DOE Benefits: 401k, Medical, Dental, Vision, 2-4 weeks Vacation Depending on tenature. Please Email me your resume: cepedare@yahoo.com (Requirement)