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Technical Account Specialist - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Norwood, MA Norwood, Massachusetts |
About this job
The Technical Account Specialist provides sales and technical support to our customers. They coordinate all aspects of the sales cycle from new machine orders, spare parts quotes and order fulfillment. The Technical Account Specialist also advises clients on the most appropriate equipment for their specific needs, handling inquiries about equipment functions and benefits, pricing, and available warranties.
Key responsibilities include, but are not limited to:
- Preparing detailed technical quotations
- Preparing written responses to sales representatives’ technical questions
- Reconciling orders for parts
- Finalizing and garnering approvals for new equipment
- Initiating return materials authorization (RMA)
- Communicating suggestions for improvement
- Submitting expenses and reports using the established procedures
- Growing existing customer accounts and maintaining relationships
- Providing technical assistance to clients, as required
- Maintaining a professional appearance, courteous demeanor and positive attitude
- Must interface effectively and regularly with, financial and non-financial employees, both domestic and international Sales, Engineering and lab personnel, vendors, customers and channel partners.
- 3 years of experience working in a similar capacity and environment
- Demonstrated written and verbal communications.
- Experience interacting clearly and confidently with all levels in the organization and with external sales representatives, customers, vendors, and others as required.
- Experience demonstrating proficiency with Microsoft Office
- Experience using AutoCAD software
- Experience using Visual Manufacturing or a similar ERP systems
About Aerotek CE:
Join Aerotek, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we''re constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it''s more than just your day-to-day responsibilities that can make or break a job. It''s the support you get. That''s the reason Aerotek offers a variety of benefits including medical, dental, optical, 401k, and many more. Don''t put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Key responsibilities include, but are not limited to:
- Preparing detailed technical quotations
- Preparing written responses to sales representatives’ technical questions
- Reconciling orders for parts
- Finalizing and garnering approvals for new equipment
- Initiating return materials authorization (RMA)
- Communicating suggestions for improvement
- Submitting expenses and reports using the established procedures
- Growing existing customer accounts and maintaining relationships
- Providing technical assistance to clients, as required
- Maintaining a professional appearance, courteous demeanor and positive attitude
- Must interface effectively and regularly with, financial and non-financial employees, both domestic and international Sales, Engineering and lab personnel, vendors, customers and channel partners.
- 3 years of experience working in a similar capacity and environment
- Demonstrated written and verbal communications.
- Experience interacting clearly and confidently with all levels in the organization and with external sales representatives, customers, vendors, and others as required.
- Experience demonstrating proficiency with Microsoft Office
- Experience using AutoCAD software
- Experience using Visual Manufacturing or a similar ERP systems
About Aerotek CE:
Join Aerotek, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we''re constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it''s more than just your day-to-day responsibilities that can make or break a job. It''s the support you get. That''s the reason Aerotek offers a variety of benefits including medical, dental, optical, 401k, and many more. Don''t put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
AUTO CAD, SALES CUSTOMER SUPPORT, MECHANICAL ENGINEER DEGREE
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