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in Dover, NH

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Hours Full-time
Location Dover, NH
Dover, New Hampshire

About this job

Job Description
Position: Community Service Representative Department: Marketing & Sales Reports To: Director of Business Development
 
Objective:
The Community Service Representative is expected to perform a variety of duties in the marketing Home Instead Senior Care’s non-medical home care services.  They are expected to research and pursue new referral sources and to enhance and maintain existing referral sources.
Primary Responsibilities:
  • Research and identify sources for client referrals
  • Make contact with new referral providers in person according to the established goals.  This would include intro calls, info calls, one on one meetings or group presentations using video and print material to educate and inform them on available services
  • Research, schedule and successfully execute regular community marketing events including health fairs, senior expos and any other event that would promote our service to the general public
  • Follow up on all referral provider contacts with appropriate correspondence such as thank you notes
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with owner, colleagues and CAREGiver
  • Conduct client service/sales calls as needed
  • Conduct client/CAREGiver introductions as needed
Education/Experience Requirements:
  • Bachelor’s degree in business, communications, or social work preferred
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license
Knowledge, Skills and Abilities:
  • This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Ability to organize and prioritize daily, monthly and yearly work
  • Ability to establish good working relationships with colleagues, the franchise owner, clients and the community
  • Ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Ability to present a professional appearance and demeanor
  • Ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Microsoft office and ability to learn organization’s CRM system
  • Ability to work evenings or weekends as required
  • Knowledge of the senior-care industry, preferred
  • Ability to perform duties in a professional office setting
Benefits:
Salary – Low $30Ks
Potential for Commission/Bonus Plan
Health Insurance
Mileage Reimbursement
 
 
 Please email resume and salary history to beckyparsons@homeinstead.com or fax to 603-433-5655.