Bellperson - Full-time

Raleigh Marriott City Center

Job overview

A Bellperson escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, as well as providing general information regarding the hotel and local attractions. 

What you will be doing

• Show guests to room assisting them with their luggage. (45%)
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. (15%)
• Check luggage for hotel guests both for day and overnight. (15%)
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts. (5%)
• Open doors while guests are being greeted in a friendly and courteous manner. (5%)
• Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. (3%)
• Post the daily events board and entertainment board in the lobby. (3%)
• Maintain an open communication line through all shifts by proper use of intershift log. (2%)
• Deliver messages and valet to guest rooms. (2%)
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet.
• Assist front desk with key inventory twice weekly.

Knowledge and Skills

• High School Education or equivalent experience
• Hotel with Customer Contact Experience preferred.
• Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.
• Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred.
• Basic English language communication skills; Second language may be desired.
• This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer