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Coordinator, Market Operations
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tampa, FL Tampa, Florida |
About this job
MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on a nationwide 4G network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NYSE: 'TMUS'), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.
Supports the authorized dealers and retail stores in resolving customer service issues. Assists in continued training for retail store personnel. * Conduct dealers/agents channel support in real timeRespond to customer issues escalated to Regional level Interacts with business owners and managers Assist store personnel, as needed Track and identify store transaction errors Provide feedback to stores from daily finance department reports Reactivate used phones for dealers Research phone history to protect against reactivating stolen phones Periodically involved in special projects as requested Provides additional training to retail store staff Assist Customer Operations Manager in resolving customer problems Assists Logistics Specialist in processing shipments to and from regional office
* High School diploma or GED equivalent One (1) year customer service experience
Supports the authorized dealers and retail stores in resolving customer service issues. Assists in continued training for retail store personnel. * Conduct dealers/agents channel support in real time
* High School diploma or GED equivalent
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