Service Manager - Full-time / Part-time

Description

If you desire to work in a progressive, fast paced environment where your contributions lead to personal and professional growth, where you have both the support and autonomy to perform at your highest level, we may be the fit for you!

The Service Manager is responsible for the day to day operational management of an assigned client portfolio within the branch operation. Additional responsibilities include but are not limited to the following:

• Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base.
• Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, phone calls, lunches and other special events.
• Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items.
• Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
• Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.

Position Requirements

• Bachelors Degree in Sales, Marketing or Business preferred with a minimum of five years related experience with progressive managerial responsibilities.
• Prior experience in the security industry, highly desired. Experience in scheduling, operations or other functions of security industry a plus.
• Current driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software a considerable plus.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required

EOE/M/F/D/V

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.
Division Midwest - Universal Protection Service
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