IT Data Conversion Support Analyst- 3rd Shift Job

Job Id: 183931
Company: NAPA
Full/Part Time: Full-Time
Nearest Major Market: Atlanta, GA, US

Job Description

The Data Conversion Support Team manages conversion-related data tasks for all stores scheduled to convert from existing store systems (TAMSII) to the new solution, RPM. The 3rd Shift Support Analyst will provide afterhours support to store conversion activities across several time zones. This requires a high-level of comfort with telephone and email and an unswerving commitment to quality and customer service.
Responsibilities

Track the NAPA store RPM conversion  progress
Run the RPM Data Summary report (RPT1000) and determine work effort and timing of Conversion-related data tasksRun the RPM Pre-Conversion reports (RPT1000x) with detailsRun any data clean-up or input tools that existWrite/run additional queries as neededAssist with complicated TAMS II issues before conversionSet up the initial Sandbox for a store (reset passwords, make sure it works, etc.)

Understand and assist with technical aspects of RPM Conversion including knowledge of MCW and other conversion toolsReport status of all conversion-related data tasks to RPM Data Conversion Lead.Ensure that the highest quality of service is provided to promote superior customer satisfactionWork with RPM Store Readiness team to understand the work required by the Data Conversion Support teamParticipate as a product owner/user in requirements/design, testing and providing user feedback on data conversion toolsDetermine and recommend efficiencies/process improvements to streamline overall conversionParticipate in rollout planning and strategy meetings to provide input on team’s role in the processWork with RPM Store Readiness team to understand the work required by the Data Conversion Support teamParticipate as a product owner/user in requirements/design, testing and providing user feedback on data conversion toolsDetermine and recommend efficiencies/process improvements to streamline overall conversionParticipate in rollout planning and strategy meetings to provide input on team’s role in the process

Qualifications

BS or BA degree in related field OR significant relevant work experienceRelevant professional certifications a plu6+ months’ experience writing and executing database queries using SQL either in an enterprise setting or through database analysis & design courses from an accredited 4-year university.Track record of success in reading technical documentation in order to understand complex business systems. Professional appearance is required; excellent management and communication skillsWell organized and capable of multi-tasking (will have customers in various states)Ability to work flexible hours to support after hours customers.Ability to work under pressure and meet deadlines.Ability to explain data conversion plan with other members of Conversion teamsKnowledge of the TAMSII application and database requiredWillingness to work 3rd shift (night) to support customers in multiple time zones outside business hours.Technical Expertise
Can write and execute database queriesCan analyze data and perform calculations to determine work effort

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.