EDC Agent Mgr - Full-time / Part-time

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The purpose of this job is to supervise External Distribution Channel (EDC) Agents who sellportfolio of products offered to Medicare beneficiaries and individuals age 50+. The EDC Agent Manager is responsible for achieving assigned sales/membership growth targets through EDC agents in his/her territory/territories.

Job Profile
Continually build and nurture EDC agents. Partner with the EDC Recruiting Manager to source and select candidates to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth
targets. Provide a structured certification process, training processes and the available systems tools. Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/
policy requirements, sales processes, brand and value proposition messages and sales systems. Organize activities, leads and territories to ensure effective and efficient coordination across the territory. Act as a liaison between EDCs and UHG sales process owners to ensure EDCs are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc. Coach and manage performance. Coach/Develop staff to achieve
quantitative and qualitative performance targets. Use data and insights to coach for optimal performance. Manage day-to-day time and activities of assigned EDCs have to ensure appropriate leading indicators of success and
corresponding sales results. Monitor sales results, trends and hold epresentatives accountable for achieving targets.  Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with
CMS regulations. Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement. Partner with the Community Developer (CD) and (SD) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations). Understand the strengths and weaknesses of each organization and how it impacts the marketplace. Facilitate engagement of EDCs in executing these plans and ensure that EDCs appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings. Ensure Compliance: Ensure EDCs adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures.

Position will be located in the Birmingham, Alabama UHC office.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.