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est. per hour
Call Center Operations Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Detroit, MI Detroit, Michigan |
About this job
Seeking an Operations Manager for a large call center environment.
Candidate must have experience overseeing a minimum of fifty call center agents or more
Candidate must have at least three years or more of call center management experience
Candidate must have a Bachelor Degree or higher; or equivalent work experience
Candidate must have experience with coaching, training and developing teams
Candidate must have experience with managing supervisors, team leads and agents
Candidate must have experience with call center scheduling, adherence and call coaching
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Candidate must have experience overseeing a minimum of fifty call center agents or more
Candidate must have at least three years or more of call center management experience
Candidate must have a Bachelor Degree or higher; or equivalent work experience
Candidate must have experience with coaching, training and developing teams
Candidate must have experience with managing supervisors, team leads and agents
Candidate must have experience with call center scheduling, adherence and call coaching
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
MANAGERIAL, CALL CENTER, CALL CENTER MANAGEMENT, CALL CENTER ENVIRONMENT, CALL CENTER METRICS, DEVELOPMENT, ADHERENCE, SCHEDULING PROCESS
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