Line Master

The Line Master is responsible for ensuring that food received by customers upholds all four tenants of success. The Line Master must ensure all food prep and serving stations are always clean and safe. The Line Master verifies the final product is high quality, made carefully but quickly, and completed correctly per customer orders. The Line Master cooks food on the grill and also has these job duties:

• Producing and completing all customer food orders, especially:
• Adding the final cold items, correctly closing any wrap (tortilla, collard, etc.), plating the final dish and finishing it with salad as ordered
• Reading tickets accurately and filling orders accurately
• Ensuring every meal is made according to the proper portion sizes per the instructions for the line, regardless of whoever started the production of the meal
• Rotating all foods properly on the line (“first in, first out” means freshest foods are placed behind other foods according to a reverse date order)
• Avoiding any ‘mixed’ food in cold or hot wells on the line by keeping everyone’s work neat.
• Noticing when items on the line are getting low and replenishing them long before running out.
• Providing excellent customer service with all guests through smiles, greetings and kindness.

Whenever there are few customers, the Line Master may also be asked to:

• Start food production when a customer order is placed and a ticket is printed, such as: warming tortillas, placing bed of quinoa in a bowl, placing proper portions of hot food on dishes, etc.
• Wash and sanitize dishes by properly using the dishwashing machine or correct manual dishwashing method in the 3 compartment sink when needed
• Collect dirty dishes from the front customer area (in both customer bussing bins and tables) quickly and often to avoid pile up and ensure enough clean dishes are always available
• Clean the space, such as mopping floors, scrubbing bathrooms, wiping down tables and customer areas, spray washing windows and mirrors, taking out the trash or recycling, etc.

The Line Master may also be asked by the General Manager or Shift Supervisor to provide other forms of help for the line or for the space. The Line Master must be ready and eager to learn any role or task assigned by the General Manager or Shift Supervisor.

All staff at Choices Cafe must follow all employee policies and practice four tenants of success:

Quality - Service - Speed - Cleanliness