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in Anaheim, CA
Front Desk Agent / Guest Service Agent - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | 1700 South Clementine Street Anaheim, California |
About this job
Residence Inn Anaheim Maingate
If your smile has the ability to brighten someone's day, we're looking for you.Our friendly Front Desk/Guest Service Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn.
How to shine in this role:
- Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
- Relate to guests in a friendly and helpful manner
- Ensure satisfaction by going the extra mile
- Anticipate and respond to guest needs
- Handle all aspects of guest registration, which can include:
- Expediting the check-in/check-out process with swift computer and cash register skills
- Following hotel rate structures, discounts, and selling strategies
- Issuing room keys
- Informing guests about hotel features and amenities, as well as local attractions
- Satisfying special requests whenever possible
- Find solutions quickly, and confidently address and resolve guest concerns
- Remain flexible and adaptable in a consistently busy hotel environment
- Collaborate with all hotel departments and utilize your complete knowledge of hotel operations
If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications.
Requirements
Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer