Customer Service Supervisor- San Diego, CA - Full-time / Part-time

Position Description:

Positions in this function are responsible for providing expertise and customer
service support to members, customers, and/ or providers. Direct phone-based
customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:

• Coordinates, supervises and is
  accountable for the daily/ weekly/ monthly activities of a team members
• Sets priorities for the team to
  ensure task completion and performance goals are met, such as Quality,
  Adherence, Service Level and AHT
• Coordinates work activities
  with other supervisors, managers, departments, etc
• Identifies and resolves
  operational problems using defined processes, expertise and judgment
• Provides coaching and feedback
  to team members, including formal corrective action
• Conducts annual performance
  reviews for team members
• Provides expertise and customer
  service support to members, customers, and/ or providers

Requirements:

• High school diploma or GED
• 3+ years of supervisory/team lead experience in a call
  center environment, leading a team of 10+
• 1+ year of Human Resources policies and procedures
  knowledge
• 1+ year of coaching/motivational experience on a team
  and individual level
• Must be available to work during the department hours
  which are M-F 5am-7pm, and occasional weekends  & OT

Assets:

• Customer service experience in medical claims
  processing or healthcare insurance
• Specialty Pharmacy experience
• Call quality management experience
• Team interaction, performance matrix, and improvement
  projects/methods experience
• Project Management experience
• Knowledge of CMS (Call Center Management) experience

Physical Requirements and Work
Environment:

• Frequent speaking, listening using a headset, sitting,
  use of hands/ fingers across keyboard or mouse, handling other objects,
  long periods working at a computer
• Service center environment with moderate noise level
  due to Representatives talking, computers, printers, and floor activity

Careers with OptumRx. We're one of the largest and most innovative pharmacy
benefits managers in the US, serving more than 12 million people nationwide.
Here you'll fill far more than prescriptions. As a member of one of our
pharmacy teams, you're empowered to be your best and do whatever it takes to
help each customer. You'll find unrivaled support and training as well as a
wealth of growth and development opportunities driven by your performance and
limited only by your imagination. Join us. There's no better place to help people
live healthier lives while doing your life's best work.

Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, protected
veteran status, or disability status. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a
drug test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.