Workforce Employer Installation Manager - Telecommute - Full-time / Part-time

Position Description:

Working in Operations at UnitedHealth Group is one of the toughest and most
fulfilling ways to help people, including yourself. We offer the latest tools,
most intensive training program in the industry and nearly limitless opportunities
for advancement. Join us and start doing your life's best work.



The Employer Installation Manager is responsible for the installation of
assigned accounts while driving employee growth, performance, and meeting
business objectives and metrics. This position will support our overall growing
customer base while providing leadership and management to the team.

As
part of the Client Implementation Inventory Team, this position will provide
oversight related to inventory reporting and workflow for the Key Account and
National Account installation functions. 
This position will lead and develop a team of professional analysts to
improve financial and metric performance reporting.

Primary Responsibilities:

• Facilitate meetings with leadership from various
  functional areas – onshore and offshore.


• Participate in weekly planning
  calls and speak to performance results for assigned functional area.


• Collaborate with Finance & Workforce Planning teams
  on staff models, hiring plans and training plans for different work types.


• Develop staffing and forecast
  models as necessary - to lead the business in appropriate hiring, cross
  training, OT management and continuous improvement of resource allocation. 


• Collaborate with business leads on productivity
  management to improve processes to optimize performance and value over
  time.


• Utilize TNOC/Omega data to
  support business leads with identifying trends and drive improvements..


• Find creative solutions to complex problems through
  data management and analytics.


• Determine the best way to extrapolate and publish
  inventory data to business partners.


• Accountable to partner managers with
  an appropriate line of sight to inventory volumes, potential obstacles and how
  the current status of inventory will impact service level agreements or
  performance guarantee misses.


• Drive a culture of root cause analysis, with a focus on
  removing variation from the system and removing defects from processes.


• Manage cross-functional interdependencies.


• Provide risk management and issue/problem resolution as
  required.


• Be a strong change agent and resilient to roadblocks.


• Execute with a sense of urgency.

• High School Diploma/ GED
  
• 5+ years of Workforce Management experience
• 2+ years of Inventory/Workflow experience
• 3+ years of management experience

• Bachelor's Degree in Business, Finance, Health Administration or other related field
• Microsoft Excel experience including pivot tables, charts and graphs, intermediate formulas
• 5+ years of experience preparing and presenting data
• 2+ years of experience using a workforce management systems such as IEX, Omega, TNOC
• Experience working with relational databases and MS Access
• Experience building Sr. Leader presentations in PowerPoint
• Experience modeling call center/transaction capacity plans in MS Excel is preferred
• Demonstrated process improvement, workflow, benchmarking and or evaluation of business processes

• Ability to apply knowledge/skills to complex activities
• Excellent communication, time, project management, problem solving, organizational, and analytical skills
• Ability to anticipate customer needs and proactively identifies solutions

Careers
with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17
organization that's serving more than 85 million people already and building
the industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession with
driving change for the better. Get the picture? UnitedHealthcare is serving
employers and individuals, states and communities, Military families and Veterans
wherever they're found across the globe. We bring them the resources of an
industry leader and a commitment to improve their lives that's second to none.
This is no small opportunity. It's where you can do your life's best work.