Floral Lead

The florist lead will support the department manager with the daily operations of the floral department.  This position will assist the department manager with implementing plans to ensure customer confidence and loyalty by promoting and executing consistent operating conditions, providing courteous, knowledgeable and prompt service and a friendly atmosphere.  In addition, this position assumes department operational responsibility in the absence of the manager.

·          Support the department manager with the management of inventory, in-stock position,

           pricing integrity, merchandising, labor, security, expense control and other operational

           processes to company standards.

·          Support the department manager in ensuring the department achieves the standards

           of performance as outlined in the work plan.

·          Support training and developing of team members in accordance with company policy

           and procedures; lead team members by example by completing department tasks

           and serving customers with the highest level of service.

·          Ensure team members greet, assist, provide efficient service and thank customers in

           a prompt, courteous, friendly and business-like manner in order to promote the

           company image as a service-oriented operation.

·          Resolve customer complaints to the full satisfaction of the customer.

·          Answer product questions and offer assistance in finding or suggesting product

           selection.

·          Support the department manager in conducting weekly sales meetings with team

           members to establish merchandising, sales, and profit objectives.

·          Ensure company standards of safety, proper food handling practices, sanitation and

           productivity are achieved; ensure operations are consistent with all aspects of federal

           and state health, safety and sanitation codes.

·          Support the manager in ensuring all policies and programs are communicated and

           carried out in a positive and timely manner.

·          Notify management of team member theft, customer shoplifting, unauthorized

           markdowns or property defacement.

·          Promote high team member morale.

·          Perform other job-related duties as assigned.

People

Merchant and Brand

Business and Results

·          Builds Trusting & Loyal

           Relationships

·          Partners Effectively &

           Demonstrates

           Teamwork

·          Communicates with

           Impact & Candor

·          Leverages Diversity &

           Ensures Inclusion

·          Coaches & Develops

           Others

·          Builds Customer

           Loyalty

·          Facilitates Innovation &

           Change

·          Plans & Organizes

·          Supports Achievement

           of Results

·          Displays Business &

           Financial Acumen

·          Must be 18 years of age.

·          High school diploma or equivalent.

·          Proven performance as BI-LO Winn-Dixie team member in the floral department; or

           one (1) year management or supervisory experience in supermarkets, retail,

           restaurants, hotels or general buisness.

           Compliance with all company policies and procedures.

·          Possession of Florist Certification or ability to obtain same within 180 days of

           placement.

·          Ability to read, write and speak English proficiently.

·          Ability to understand and follow English instructions.

·          Authorization to work in the United States or the ability to obtain the same.

·          Successful completion of pre-employment drug testing and background check.

·          Proven experience as a BI-LO Winn-Dixie team member in the floral department  and

           at least one other department in the store; or two (2) years proven leadership in the

           department.

·          Previous grocery and/or retail experience.

·          Proficient with computer applications used in effectively operating the department.

·          Strong customer service skills.

·          Exceptional interpersonal, motivational and communication skills.

Never                (N)        0%

Occasionally     (O)        1-33%

Frequently         (F)        34-66%

Continuously     (C)        67-100%

 

1. Standing

C

Surface Type(s):  Tile, concrete

2. Walking

C

Surface Type(s):  Tile, concrete

3. Sitting

O

 

4. Carrying

F

Up to 100 Lbs.

5. Pushing

F

Up to 100 Lbs.

6. Lifting

F

Up to 100 Lbs.

7. Pulling

F

Up to 150 Lbs.

8. Climbing

O

Height:  10 Ft.

9. Balancing

O

 

10. Stooping

O

 

11. Kneeling

O

 

12. Crouching

O

 

13. Handling

C

 

14. Fingering

C

 

15. Feeling

C

 

16. Crawling

O

 

17. Reaching

O

Level:  Waist/overhead, etc

18. Talking

C

 

19. Seeing

C

 

20. Hearing

C

 

21. Smelling

C

 

22. Repetitive movement

C

Of both hands and feet

 

Retail Grocery Location

 

X

Inside

X

Outside

X

Cold

X

Heat

X

Wet/Humid

 

Never                (N)        0%

Occasionally     (O)        1-33%

Frequently         (F)        34-66%

Continuously     (C)        67-100%

 

1. Loud Noise

O

2. Twisting of back and Neck

F

3. Slippery floor surface

F

4. Cluttered floor surface

O

5. Hazardous Equipment

F

6. Contact with sharp objects

F

7. Contact with Skin Irritants

O

8. Toxic Exposure (see MSDS)

O

9. Nuisance dust, fumes, sprays

O

10. Hazardous cleaning solutions

O

 

X

Varied

 

Day

 

Evenings

 

Weekends

 

Holidays

 

Scissors, knives, helium tank, heat shrink dryer, watering machine, computer, calculator, Elton ladder, RF gun, wire cutter, case cutter, snips, unicart, pricing gun, hot glue gun, shovel, floral tape, pliers, coolers and cleaning supplies and equipment.