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Project Assistant
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 426 McMillen St #2 Fort Atkinson, Wisconsin |
About this job
What is Baird Group?
Baird Group is a nationwide healthcare consulting firm based in Fort Atkinson, WI. We provide consulting and mystery shopping services in the healthcare industry to help improve the patient experience. To read more about the services we provide please go to the main page of our website www.baird-group.com .
The Culture of our Company:
Our culture is rooted in a firm belief that we can and do make a difference in the lives of patients, families and caregivers through the work we do with hospitals and healthcare organizations nationwide. We understand and support a healthy work/ life balance, believe that challenge creates growth, and recognize that everyone comes with a unique skillset that should be utilized and appreciated regardless of the position you are in. Our values include direct communication with one another, recognition of hard work, honesty, professionalism, celebrating successes, being open to new ideas, accountability, and respect.
More about the Position Available:
The Project Assistant position is an opening in the Mystery Shopping Division and is a support role that will allow this individual to learn about our services from the ground up. This individual will provide administrative support to the Division Director and Project Coordinators. Office hours are 8am-4:30pm. Essential functions of this position include:
* Editing surveys (completed by mystery shoppers) daily for content, punctuation and grammatical accuracy through an online program
* Identifying key components of patient experiences within surveys
* Communicating with mystery shoppers via e-mail and phone as needed
* Generating and formatting reports in Excel
* Working in Power Point and Word on final deliverables for client
* Working cooperatively and efficiently to provide quality, seamless customer service to shoppers and, project coordinators
An Ideal Candidate Will:
* Demonstrate attention to detail and strong time management skills
* Take initiative - seek to impress, not just get by
* Be a strong communicator (verbal & written)
o Able to communicate in a professional manner with internal and external contacts
o Have excellent editing and writing skills and a strong understanding of the English language
* Be able to work effectively in a team as well as independently
* Be able to roll with the punches and be open to trying new ideas
* Possess a strong moral compass
* Be a quick learner
o Have a willingness to learn
o Open to constructive feedback to progress further, faster
o Take initiative to successfully complete assignments within deadlines
* Have strong critical thinking skills
* Exhibit professional and positive work behaviors
* Be proficient in Microsoft Office and basic computer skills
o Word, Excel, Power Point, Outlook
* Have a passion for customer service
* Be looking for more than just a paycheck
* Possess an Associate's Degree in English, Communications, or something similar and/ or 3+ years of customer service experience
We support promotion from within the organization and growth opportunities are available for the right person
Instructions to Apply:
To be considered for this position please e-mail stacy@baird-group.com with the following items:
* Resume
* Cover Letter
* Available Start Date
* Salary Requirements, if applicable
No phone calls, please.
Baird Group is a nationwide healthcare consulting firm based in Fort Atkinson, WI. We provide consulting and mystery shopping services in the healthcare industry to help improve the patient experience. To read more about the services we provide please go to the main page of our website www.baird-group.com .
The Culture of our Company:
Our culture is rooted in a firm belief that we can and do make a difference in the lives of patients, families and caregivers through the work we do with hospitals and healthcare organizations nationwide. We understand and support a healthy work/ life balance, believe that challenge creates growth, and recognize that everyone comes with a unique skillset that should be utilized and appreciated regardless of the position you are in. Our values include direct communication with one another, recognition of hard work, honesty, professionalism, celebrating successes, being open to new ideas, accountability, and respect.
More about the Position Available:
The Project Assistant position is an opening in the Mystery Shopping Division and is a support role that will allow this individual to learn about our services from the ground up. This individual will provide administrative support to the Division Director and Project Coordinators. Office hours are 8am-4:30pm. Essential functions of this position include:
* Editing surveys (completed by mystery shoppers) daily for content, punctuation and grammatical accuracy through an online program
* Identifying key components of patient experiences within surveys
* Communicating with mystery shoppers via e-mail and phone as needed
* Generating and formatting reports in Excel
* Working in Power Point and Word on final deliverables for client
* Working cooperatively and efficiently to provide quality, seamless customer service to shoppers and, project coordinators
An Ideal Candidate Will:
* Demonstrate attention to detail and strong time management skills
* Take initiative - seek to impress, not just get by
* Be a strong communicator (verbal & written)
o Able to communicate in a professional manner with internal and external contacts
o Have excellent editing and writing skills and a strong understanding of the English language
* Be able to work effectively in a team as well as independently
* Be able to roll with the punches and be open to trying new ideas
* Possess a strong moral compass
* Be a quick learner
o Have a willingness to learn
o Open to constructive feedback to progress further, faster
o Take initiative to successfully complete assignments within deadlines
* Have strong critical thinking skills
* Exhibit professional and positive work behaviors
* Be proficient in Microsoft Office and basic computer skills
o Word, Excel, Power Point, Outlook
* Have a passion for customer service
* Be looking for more than just a paycheck
* Possess an Associate's Degree in English, Communications, or something similar and/ or 3+ years of customer service experience
We support promotion from within the organization and growth opportunities are available for the right person
Instructions to Apply:
To be considered for this position please e-mail stacy@baird-group.com with the following items:
* Resume
* Cover Letter
* Available Start Date
* Salary Requirements, if applicable
No phone calls, please.
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