Operation Director

We have a full-time opening for a Operation Director.

Must be able to work various shifts per week.

Wage: Competitive

Job description:

• As a senior leader in the restaurant, Operations Directors are responsible for leadership of front counter, drive-thru, catering, and/or food production team leaders, team members and operations. They start by planning, organizing, directing and monitoring restaurant operations and junior leaders in order for all guests to receive signature Chick-fil-A service, all day, every day. Directors ensure that the leadership team, team members and the restaurant is always ready to serve the next guest. Directors are in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility and is responsible for the overall flow of the restaurant. They are tasked with ensuring we are meeting and exceeding our high goals and standards. Directors are expected set the standard for signature service and therefore must lead by example. To do this, Directors need to actively show a passion for service and for the Chick-fil-A brand. A cheerful attitude accompanied with a desire to get things done makes a great example for all members of your team.

Responsibilities:

• Work with the Owner/Operator, on a peer level and as part of a high performance leadership team, to execute our business strategy

• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks

• Development and communication of a 30/60/90 day operations plan with weekly focuses

• Weekly execution of the operations plan by leading, empowering and coaching junior leaders

• Daily follow-up of area checklists and spot checking for accuracy

• Own, develop and maintain the Production Scoreboard

• Conduct meetings with leadership to sync efforts and ensure alignment

Specific Experience:

◦         Required: High School Diploma or equivalent

◦         Required: Experience as a leader in the customer service industry

◦         Required: Proven ability to lead in quick paced environments as part of a team

Other Characteristics:

◦         Excellent customer service

◦         Self-starter who completes tasks without excessive supervision

◦         Strong interpersonal skills: gets along well with others

◦         Strong communication/verbal skills

◦         Ability to prioritize and multi-task

◦         Detail orientated

◦         Able to work well independently and in a team environment

◦         A life-long learner

◦         Humble, servant spirit with strong sense of stewardship

Preferred Qualifications:

• Bachelor's degree or above, preferably in a business field of study
• Experience as a leader in food service operations
• Years of Experience: 2
• Travel Requirements: 0%
• Preferred Level of Education: Bachelor's Degree
• Preferred Minimum GPA: 3.0

 How to Apply:  

To apply for this position, please apply online at . 

Chick-fil-A Vicksburg is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.