Outbound Retention Specialist - Full-time / Part-time

Position Summary: The primary role of a Life Line Screening Outbound Retention Specialist is to build Life Lines Screening’s existing customer base. You will convince past customers to return for another health screening. You will do this by providing every customer with a phone experience that compels them to return to Life Line Screening for further testing based on prior screening results and/or any new health concerns they may have. You will assist people with a customer service driven and sales-minded disposition. As a Retention Specialist, you will efficiently and accurately educate callers from around the nation on Life Line Screenings new offerings and the benefits of having screenings done on an ongoing basis. Being highly motivated and combining excellent service skills with a consultative sales approach, you will have an opportunity to earn an outstanding monthly bonus.

Responsibilities: Every Retention Specialist makes outgoing calls to customers who have participated in a screening with Life Line Screening in the past. You will thoroughly explain the benefits of returning to Life Line Screening for annual or bi-annual screenings. You will use your conversational skills to make real connections with callers. You will take a consultative sales approach and use your conversations to identify your customers’ needs for follow up testing and make recommendations. By considering any new health concerns and past screening results, you can work with the customer to determine the most appropriate products or services to offer. All of this will enable you to provide an exceptional buying experience and strengthen our relationship with our customers.

Minimum Requirements:

• Excellent communication skills
• Results driven
• A passion for helping others
• PC Proficiency
• Flexible

Preferred Qualifications:

• 2 or 4 year college degree
• At least two years of Call Center sales or any related consultative sales

Why work with us?

• Comprehensive medical , dental & vision benefits package
• Matching 401K
• PTO – Paid Time Off
• Employee Referral Bonus program
• Competitive base pay salary with potential for Lucrative Bonus
• 1 week of paid training, Corporate location you will be reimbursed for gas
• Dedicated training support system
• Be a part of a rapidly growing global organization