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Client Service Manager, Association and Labor Segment - Lexington, KY
| Hours | Full-time, Part-time |
|---|---|
| Location | Lexington, KY Lexington, Kentucky |
About this job
Position Description:
UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change. We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed.
Join with us and start doing your life's best work.SM
Assists in the management of the ongoing
contract relationships and service delivery to association and /or labor
clients. Acts as the outward-facing, dedicated resource for assigned accounts;
typically with direct client contact on large or complex accounts. Builds
relationships with assigned clients (not individual members) and serves as the
primary point of contact for overall and day-to-day service delivery.
Represents the client internally and coordinates with other functions to
implement client systems, complete projects, assist with renewal activities and
address ongoing service needs.
Primary Responsibilities:
- Provide daily client service activities
- Deliver timely and effective internal and external
communications - Problem solve through analysis and investigation.
- Provide explanations and interpretations within area of
expertise. - Keep all impacted areas well informed
- Maintain high levels of customer satisfaction
- Work closely with other functional areas to achieve
positive customer outcomes
Requirements
- High School Diploma/GED.
- 5+ years of Client-facing experience.
- 2+ years of Project Coordination or Project Management
experience. - 5+ years of experience with Microsoft Excel, Word and
PowerPoint.
- Bachelors or Master's Degree.
- Active Health Insurance license.
- Experience with Employee Benefits and ERISA law.
- Understanding of State and Federal compliance
requirements. - Knowledge of association or labor markets.
- Communications skills.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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