Payroll Customer Service

Must Haves:
- At least 3 years of payroll experience
- BS in Accounting or related field.***May consider AS in accounting and 3 to 20 years of payroll experience in lieu of BS degree
- Fundamentals of Payroll certification or CPP certification is a plus.
- Proven customer service skills
- Above average Microsoft Office, Excel and word experience.
- Verbal and writtent customer focused communication skills
- Ability to add, subtract, multiply and divide whole numbers, common fractions, and decimals. Ability to compute ratios and percentages
- 45 WPM typing

Responsible for providing accurate and timely front line support, while going above and beyond in assisting our clients.

Providing client payroll service solutions - 70%
- Answering phone calls regarding customer inquiries and concerns, payroll questions, software-related troubleshooting, client education, etc
- Ability to teach internal and external customers to use the payroll, benefit and timekeeping software
- Responding to follow up case related emails from clients or other staff resolve issues


2. Making company and employee file changes as well as master file changes 20%

3. Miscellaneous administration responsibilities including 10%
- Completing new hire reporting for all applicable states
- Ordering office supplies
- Running and/or wrapping up payrolls as needed
- Preparing custom reports such as transmittals, GL's, custom reports, etc
- Preparing workers compensation audits

4. Other projects or duties as set forth by supervisor

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.