Customer Service Representative - Full-time / Part-time

Our client, a healthcare transportation company located in Center City, Philadelphia, is looking for experienced Customer Service Representatives to join their team! The ideal candidate has call center customer service experience within a fast-paced environment and is open to working flexible week-day hours. They are looking for an energetic, eager candidate ready to grow their career within customer service.

Key Qualifications:

• Call center experience, preferred
• Customer service oriented
• Types 30 wpm
• Data entry experience, preferred

Job Description:

• Main duties include answering and transferring calls, data entry, and scheduling appointments
• Assist members with "Where's My Ride" transportation inquires
• Schedule, modify and cancel reservations as requested
• Ensure accurate trip data input
• Obtain and document details of any complaints being filed
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Maintain a polite and courteous manner at all times
• Maintain an acceptable attendance and tardiness record
• Promote a positive working environment
• Adhere to and ensures all company policies and procedures are maintained
• There are roughly 70-90 inbound calls during a given shift

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.