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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Brookfield, CT Brookfield, Connecticut |
About this job
Customer Service Representative Job Description:
* Responsible for fielding inbound and outbound telecommunications for a Pre-Collections call center working on behalf of Comcast and Time Warner Cable
* Primary duty is to collect past due balances for service provided by client via processing payments.
* Conflict resolution and entering customer data into databases
* Heavy data entry and database navigating
* Maintain highest level of customer service
* Using Microsoft Office (Word, Outlook, Excel)
Qualifications:
* Strong data entry skills (Must be able to type 40 words per minute)
* Customer service experience
* Experience with conflict resolution and de-escalating situations
* Excellent Communication Skills
* Working Knowledge of Microsoft office (outlook, word, excel)
* Ability to Multitask and navigate multiple web pages at a time
* Must be willing to submit to a background check
Schedule:
1st Shift Options:
- Monday-Thursday 9-5:30, Friday 9-5
2nd Shift Options:
- Monday-Friday 12:30pm-9pm (One day off during the week) and Saturday or Sunday
- Monday-Friday 2:00pm-10pm (One day off during the week) and Saturday or Sunday
Part Time Shift Options:
- Monday-Friday 7 or 8am-12pm, AND Saturday or Sunday
- Monday-Friday 4pm-9pm or 5pm-10pm AND Saturday or Sunday
- Saturday 9am-5pm or 1pm-9pm and Sunday 9-5pm
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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