Content Operations Specialist

The Content Operations Specialist is responsible for ensuring the smooth passage of content from the information provider to Factiva products. The Content Operations Specialist has responsibility for ensuring that content is loaded to Factiva products according to established standards of timeliness and completeness. In addition, the Content Operations Specialist is responsible for quickly and accurately responding to questions raised by both internal and external clients as well as by information providers. Although not a technical position, this job does require the ability to understand data formats (XML, HTML, ASCII, etc) and data delivery methods (FTP, HTTP, etc.) Note: This is not a post that is suitable for programmer/developers.

Key Responsibilities/Accountabilities:
* Monitor the progress of content through electronic content processing systems to verify that key content is available on Factiva products per expected arrival times.
* Maintain and develop relationships with information providers with a view of improving data delivery.
* Follow up with information providers in the advent of data problems.
* Research into and resolve Customer Service questions regarding delivery delays, article display, content coverage, etc.
* Fix files containing inaccurate and corrupt data via online editorial tools.
* Quickly & efficiently handle requests for the deletion and correction of news articles.
* Maintain the accuracy of the online publications directory and other source listings.
* Liaise with developers regarding data format issues to ensure that new and existing sources are displayed to the highest standards on all Factiva products.
* Liaise with Publisher Relations regarding the loading of new content and other delivery issues.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.