Field Technology Specialist

Overview:

The Field Technology Specialist enables the successful use and function of the technology systems within a designated geographical coverage. The position ensures reliable technical systems through maintenance, troubleshooting and escalation of technical issues; implements new technology systems and upgrades; functions as a point of contact with FedEx Office Support Organization; and supports center operations through training of team members and working with customers.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Facilitate software and hardware replacements and upgrades
• Update and properly maintain all computer hardware
• Coordinate and implement in-center technology program initiatives
• Coordinate with Field Operations and vendors to ensure compliance with corporate standards
• Document infrastructure layouts that include data connection and switch configuration
• Conduct preventative maintenance actions to increase system up time
• Troubleshoot and escalate technical issues to ensure resolution
• Support the testing and deployment of technology systems
• Observe workflow in the centers and coach to improve efficiency
• Present technology topics at Center and District meetings
• Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving
• Act as a resource to troubleshoot customer problems using extensive knowledge of solutions and resources
• Consult with customers regarding the benefits of FedEx Office technology
• Train team members during center visits regarding technology systems, tools, and workflow
• Conduct technical surveys and quarterly Technical Systems Audits to ensure compliance with Standard Operating Procedures and PCI compliance
• All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or equivalent experience
• 2+ years of experience in technical areas such as networking, pc maintenance, system administration, telephony, hardware and software installs
• Prior experience working with technology systems, including support of hardware and software platforms
• 1+ years experience with digital printing technology preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
• Applies Quality concepts learned from training during daily activities
• Supports FedEx Office Quality initiatives

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.