Customer Service Supervisor

Shift: Flexible
Status: Regular




GENERAL PURPOSE OF POSITION:
The Customer Service Supervisor (CSS) is responsible for ensuring the highest level of customer service throughout the store. As a leader on the customer service team, the CSS will assist in the supervision of cashiers and customer service associates. This individual will focus on improving the overall customer experience through interaction with customers on the selling floor.

FOCUS OF POSITION:

• Positively demonstrate company Core Values by developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics, and driving business results by placing a high priority on detail and accuracy to successfully complete all tasks
• Deliver excellent customer service and demonstrate a high degree of professionalism

RESPONSIBILITIES:

• Drive the delivery of exceptional customer service by insisting on friendliness and creating a heads up mentality on the part of all store associates.
• Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service
• Improve sales results through greeting and assisting customers on the sales floor; communicating customer requests to management
• Maintain appearance of register area and keep supplies stocked
• Monitor compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, security, sales and record-keeping procedures
• Ensure the accuracy and efficiency in ringing sales and accurately maintaining all cash and media at the registers
• Follow guidelines prescribed by the Customer Service/Logistics Manager to monitor associate breaks, ensuring they are being taken and that there is adequate coverage to minimize customer wait times
• Support associate customer service training and communication efforts through participating in morning rallies and utilizing the Service bulletin board
• Assist in communicating information to cashiers regarding special promotions and sale items
• Accurately ring up sales when requested by the manager on duty
• Ensure validity of customer returns, exchanges, check authorizations, and voids
• Monitor all areas of possible loss due to theft, shoplifting, free-bagging, fraud, and/or carelessness
• Provide

Direct Supervisor Job Requirements - Internal Use Only -