Housekeeping Floor Supervisor - Full-time

Seelbach Hilton Louisville

Job overview

Housekeeping Floor Supervisor is responsible for supervising, directing and assuring the completion of all housekeeping tasks assigned to room attendants and housepersons and maintaining IHR's high standards of cleanliness.

What you will be doing

• Supervise the housekeeping staff, inspect room cleanliness, turndown service and public areas.
• Respond to guest requests while ensuring a smooth flow of housekeeping operations. 
• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and house persons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Interstate Hotel & Resorts high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift. Prepare P.M. room status report.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets or pillows.

Requirements

• Strong coaching and mentoring skills to be successful.
• Previous hotel housekeeping experience.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer