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Client Facing Customer Service Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 230 Congress St. Boston MA Boston, Massachusetts |
About this job
KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. The company is built on a belief in customer service and providing true value to our clients and our team of Customer Service Representatives is a key to this approach as we help our clients manage their litigation support needs.
The Customer Service Representative's critical responsibilities will include:
Process incoming jobs consistently and make sure they are processed and received according to proper procedure
Pick up client jobs either by van or by pull cart
Write up job instructions according to client specifications
Submit all job orders to production ensuring job tickets are uniform, correct and clear
Monitor client jobs as they enter production system according to due dates and time
Coordinate and optimize delivery efficiencies as jobs go back to clients
Communicate to sales executives and clients on job status and delivery
Liaison amongst Production, Sales and Clients
Focus on quality assurance and quality control
Communicates hourly with production manager on all incoming and out-coming jobs
Focus on deadlines
Physical demands include lifting and walking distances
Desired Attributes:
Service Quality: Exceeds the customer's (both internal and external) needs in every interaction.
Teamwork: Ability to demonstrate cooperative spirit and capacity to work well as a team member.
Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Communication: Reviews customer deadlines and requests additional necessary details from supervisor and or coworkers. Actively listens to coworkers and management and works together to solve the problem through affective communication.
Positive attitude and professional demeanor, sustained through stressful, high-pressure work environment.
Personal confidence and genuine aspiration to help our clients.
Uncompromised attention to detail.
Excellent written and oral communication skills.
Ability to perform to a high level of expectations and maintain quality of work while under the stress and pressure of quick-turn projects and deadlines.
Self-directed capacity to multitask and coordinate client pick-up and deliveries.
The Customer Service Representative's critical responsibilities will include:
Process incoming jobs consistently and make sure they are processed and received according to proper procedure
Pick up client jobs either by van or by pull cart
Write up job instructions according to client specifications
Submit all job orders to production ensuring job tickets are uniform, correct and clear
Monitor client jobs as they enter production system according to due dates and time
Coordinate and optimize delivery efficiencies as jobs go back to clients
Communicate to sales executives and clients on job status and delivery
Liaison amongst Production, Sales and Clients
Focus on quality assurance and quality control
Communicates hourly with production manager on all incoming and out-coming jobs
Focus on deadlines
Physical demands include lifting and walking distances
Desired Attributes:
Service Quality: Exceeds the customer's (both internal and external) needs in every interaction.
Teamwork: Ability to demonstrate cooperative spirit and capacity to work well as a team member.
Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Communication: Reviews customer deadlines and requests additional necessary details from supervisor and or coworkers. Actively listens to coworkers and management and works together to solve the problem through affective communication.
Positive attitude and professional demeanor, sustained through stressful, high-pressure work environment.
Personal confidence and genuine aspiration to help our clients.
Uncompromised attention to detail.
Excellent written and oral communication skills.
Ability to perform to a high level of expectations and maintain quality of work while under the stress and pressure of quick-turn projects and deadlines.
Self-directed capacity to multitask and coordinate client pick-up and deliveries.
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