Customer Service Representative - Full-time / Part-time

Our client is currently seeking a 2nd shift Customer Service Representative to join their team. This position is open due to exponential growth within the organizatinon. This individual should possess the following skills:

RESPONSIBILITIES:

▫ Critical Customer Service facing point of contact
o Answer phone calls and emails related to container availability, requests
o First line responder of user questions and directs inquires/calls to technical support as required
▫ Leasing Tracking
o Track units in field
o Contract customers to arrange renewals or arrange for units to be inspected by Repair Stations
▫ Administrative related duties
o Invoicing and generating order acknowledgements for customers
o Working with CLIENT accounting to resolve discrepancies
o Pre approval of invoices before being sent to customers
o Reviewing Repair Station invoices for accuracy and determining if CLIENT or customer is responsible for repairs based upon input from the technical support person
▫ Document Control-Use Asset Management software to
o Track units
o Maintain work orders
o Maintain order acknowledgements
o Unit inspections
o Equipment Testing
o Documenting 8130 Airworthiness
▫ Track inventory level at Repair Stations and at manufacturing facility

- Working with 3rd party logistics, airlines, pharma companies, and only working w/ units on airplanes.
- Individual will work with ground logistics to determine availability of parts or products
- International interaction with customers and clients via phone and email
- Handle 95-98% inbound inquiries.

Requirements:
- 5+ years of customer service experience
- 2+ years experience in business to business relations

Plus:
- leasing or technical company background is preferred
- High School Diploma or Equivalent
- Google Translate
- Bilingual
- Logistics Experience

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.