Employer Installation Specialist - Shelton, CT; Kingston, NY; Hartford, CT - Full-time / Part-time

Position Description:

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This position is responsible for overall employer contract loading using various databases and/or source documents. You may research installation issues and develop customer specific resolutions. This also may include auditing contract loads for adherence to quality measures and reporting standards.

Primary Responsibilities:

• Responsible for the installation of assigned accounts, including but not limited to  structure building, revisions, researching and resolving structure issues, database loading and maintaining a book of business that consists of NA and KA business segment to deliver COCs.
• Responsible for the creation and completion of COCs that includes both medical and ancillary products.
• Reviews, interprets and extrapolates benefits information and language from client's source of truth documentation (benefit grid data and CDX). To input into Single Contract Issuance System (SCI) to produce draft COCs for designated accounts.
• Ability to handle large volumes of cases and be able to source/prioritize multiple COC/projects at one time; and meet or exceed team metrics for production.
• Keep abreast of the latest legal/COC/ product and benefit updates that impacts and apply to existing book of business.
• Responsible for producing high quality product that is delivered to customers- subject to QA program review and metrics.  
• Structure building and billing set up, structure revisions, researching & resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials.
• Positions are responsible for overall employer contract loading using various databases and/or source documents. 
• Ability to research installation issues & develop customer specific resolutions.
• As the senior associate helping the team in terms of queries and handling escalations
• Reviewing the new PI's with the team and helping the SME
• Sub teams: Pass, ID Cards,  BBC, iBAAG, SSR, ACIS, CAMS, TOPS, B&E
• Research installation issues & develop customer specific resolutions.

Requirements:

• High school diploma or GED
• 1+ year of case installation experience
• Intermediate Microsoft Excel and Access
• 3+ years healthcare experience
• Contracts experience

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.