Director, Healthcare IT Operations - Multiple Locations - Full-time / Part-time

UnitedHealth Group is working to create the health care system of tomorrow.  Already Fortune 25, we are totally focused on innovation and change.  We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Director, UnitedHealth Care IT Operations 

In this exciting and challenging role within the Office of the CIO organization, you will have responsibility and accountability for leading specific areas within UnitedHealth Care IT Operations, driving significant initiatives in partnership with business teams to improve efficiency, effectiveness, and quality. This role will help build and implement valuable operational models designed to drive future meaningful business value.

This position will ideally be located in our Minnetonka, MN offices.   We will also consider someone in our Hartford, CT offices or a telecommuter. 

Responsibilities:

• Establish and maintain strong relationships with business partners for assigned domains


• Develop and in-depth understanding of locations where systems and services are consumed and any unique attributes associated with same


• Develop an in-depth understanding of systems topography and services consumed by the assigned domain


• Understand Business Continuity Planning (BCP) and rationalize appropriateness with technology to ensure plans are valid


• Act as the IT escalation point on IT issues relative to UnitedHealth Care systems


• Define, monitor, report, and trend IT failures related to UnitedHealth Care business systems


• Facilitate remediation efforts to improve stability actively engaging the appropriate support organizations


• Perform routine system health checks to validate monitoring, PLM, support artifacts, HA, DR etc are in place and tested


• Identify expectation / performance gaps with current systems capabilities e.g. HA, DR etc as understood by UnitedHealth Care leadership, drive remediation efforts as appropriate


• Communicate systems health to Sr. business leadership and key IT constituents, complementing existing practices


• Actively engage with internal and external IT providers to ensure services and products developed are delivered to meet or exceed business expectations


• Provide subject matter expertise covering processes, technology, organization and support teams to UnitedHealth Care business and IT leadership


• Understand application / services cost run rates and recommend areas for cost reduction


• Build new or refine existing operational processes that complement enterprise practices where gaps exist


• Participate in creation of IT performance measurements including Leading Key Performance Indicators (LKPIs), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs) related to critical UnitedHealth Care systems


• Understand the strategic direction of the business and related IT platforms Rationalize and challenge IT Capital project plans and spend related to capability domains to ensure focus on strategic systems


• Work closely with business constituents to ensure IT readiness during peak revenue periods


• Regularly seek opportunities to capitalize on existing enterprise functions as appropriate


• Work with Information Risk Management to enhance business awareness of IRM programs and policies, remediate vulnerabilities and granted security exceptions prior to their renewal date


• Work with Audit and Compliance in support of successful SOX / SAS70 audits and the Entitlement review process 


• Make recommendations for change based on business value and need, including revenue opportunities


• Work closely with other leaders within the office of the CIO to establish, communicate, and implement strategic capabilities

Success factors:

• 
  
  Extensive knowledge of operational best practices relative to large corporations


• 
  
  Polished written and verbal communications skills


• 
  
  High technical acumen and ability to effectively translate into understandable terms


• 
  
  Proven experience in significant problem solving


• 
  
  Assertive and confident


• 
  
  Action and results oriented


• 
  
  Proven experience as a change agent


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  Proven ability to solve conflicts diplomatically in a win-win fashion

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

• Relevant Bachelor's degree or experience equivalent


• 10+ years of experience in IT, with exposure to multiple areas in development, infrastructure and operational support in a large enterprise environment


• 5+ years of leadership experience in IT in a large enterprise environment


• Senior level management interface and presentations


• Creation of comprehensive measurement dashboards


• Experience with IT best practice/ITIL, with certification desired


• Experience creating IT Performance measurements including: Leading Key Performance Indicators (LKPIs), Service Level Agreements (SLAs), and Operational Level Agreements (OLAs)

Assets:

• ITIL certification


• Healthcare management experience


• Healthcare claims systems highly desired


• Call Center systems


• Project Management


• Business Analysis


• Customer Relationship Management (CRM)


• Big 4 and/or Professional Services consulting


• Graduate Degree

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Director, operations, applications, Project Manage, claims, systems, leadership, LKPI, SLA, OLA, ITIL, Health, CRM, Minnetonka, MN, Minnesota, Hartford, CT, Connecticut, Telecommute