Card Member Assistance

Awarded Top Workplaces in Utah by the Salt Lake Tribune – Discover is hiring for a Card Member Assistance Representative.

Are you persuasive, motivated and looking to move up in your career' Our Card Member Assistance position is for you!

This would be working directly for Discover, not working for a 3rd party company that could lose a contract or through a staffing agency.

For our Card Member Assistance Representatives benefits start DAY ONEof your employment:
• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement (after one year of employment)
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks and Sushi Fridays
• Access to fitness center

Entry Level to Collections Department Details:
• Attempt to contact customers that have fallen past due on their account
• Call outbound to customers and/or third parties at multiple numbers
• Leave important and professional messages
• Connect customers to experienced negotiators
• Eligible for promotion to Early Stage Collections Account Manager within 2-3 months with proven results

Promotion to Early Stage Collections Account Manager Details:
• Work with customers to resolve past due accounts
• Build lasting relationships with customers and provide a great customer service experience
• Negotiate with customers to come to shared resolution
• Eligible for monthly incentive (bonus on top of base pay)
• Also eligible for further promotion to Late Stage Collections based on performance, with more incentive potential

Performance Incentive Potential:
On top of hourly income, our average performers receive around $225 per month and top performers receive around $500-$600 per month. Additional incentives are available based on monthly competitions.

Qualifications

Minimum Requirements:
• Three months collections, sales, retail or customer service experience preferably in financial services, banking or recovery
• Confident communication skills
• Customer Service-focused mindset
• Ability to negotiate
• Desire for friendly competition
• Results driven
• Self-motivated
• Capable of multitasking
• Type at least 20 wpm

This is a Fulltime FLEX shift. You will be working 30-39 hours a week (Most weeks will be around 30 hours to start).

***The majority of our communication is done through email. Please check your email (both inbox and spam folders) for updates concerning next steps***

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.