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Community Associate- Weekend Support Team - Part-time
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 1350 Willow Rd, Suite 101, Menlo Park, CA Menlo Park, California |
About this job
Job Description:
Poshmark is looking to hire a Community Associate who will be part of our rapidly growing community and customer service team. The Community Associate will fully integrate into the Poshmark community in order to understand their wants, needs, and play a critical role in speaking to our users, as well as being a voice for them. They will be part of the first line of support for the rapidly growing Poshmark community.
Other demands on this role include being the go-to person for our community when it comes to answering questions on how to take an awesome covershot, when they can expect their order, or any questions they have in regards to using our app. (that's just a few examples!) The C.A. will help gladly answer all these questions with grace...and a smile!
Schedule:
Saturday- Sunday during normal office hours, 9am-6pm*. The role is based at our headquarters in Menlo Park, CA.
*Compensation offered is competitive hourly pay
Responsibilities:
We are looking for a talented and motivated team member that cares about getting that extra 9 of availability, helps us eliminate outages, automates everything and is able to scale out a service without needing any manual effort.
-Engage with Poshmark users in a friendly, helpful, and patient manner
-Respond to user support requests accurately and rapidly
-Track and troubleshoot open orders
-Build relationships with users and gain knowledge of the Poshmark community
Requirements:
-Available to work at our Menlo Park office on Saturdays and Sundays
-Enrolled college students preferred
-Passionate about community, customer service, and spreading love and kindness.
-Endless patience and contagious positive energy
-Excellent verbal and written communication skills
-Flawless attention to detail and great organizational skills
-A positive attitude with the ability to turn a negative into a positive
-Believes that helping users is crucial to the growth and success of the company
About Us:
Poshmark, Inc. is the fastest growing mobile fashion marketplace and it's changing the way women buy and sell fashion today. Built around real-time social experiences, Poshmark has helped over 300,000 women open their closets for sale, listing a million dollars worth of inventory right from their phone every day. With over 1.5 million items sold in 2013, Poshmark is growing fast and looking for talented and passionate individuals to join our hardworking team. For more information about exactly what Poshmark does, take a look at this short video: https://www.youtube.com/watch?v=5hOSx1uI6vs
Poshmark is looking to hire a Community Associate who will be part of our rapidly growing community and customer service team. The Community Associate will fully integrate into the Poshmark community in order to understand their wants, needs, and play a critical role in speaking to our users, as well as being a voice for them. They will be part of the first line of support for the rapidly growing Poshmark community.
Other demands on this role include being the go-to person for our community when it comes to answering questions on how to take an awesome covershot, when they can expect their order, or any questions they have in regards to using our app. (that's just a few examples!) The C.A. will help gladly answer all these questions with grace...and a smile!
Schedule:
Saturday- Sunday during normal office hours, 9am-6pm*. The role is based at our headquarters in Menlo Park, CA.
*Compensation offered is competitive hourly pay
Responsibilities:
We are looking for a talented and motivated team member that cares about getting that extra 9 of availability, helps us eliminate outages, automates everything and is able to scale out a service without needing any manual effort.
-Engage with Poshmark users in a friendly, helpful, and patient manner
-Respond to user support requests accurately and rapidly
-Track and troubleshoot open orders
-Build relationships with users and gain knowledge of the Poshmark community
Requirements:
-Available to work at our Menlo Park office on Saturdays and Sundays
-Enrolled college students preferred
-Passionate about community, customer service, and spreading love and kindness.
-Endless patience and contagious positive energy
-Excellent verbal and written communication skills
-Flawless attention to detail and great organizational skills
-A positive attitude with the ability to turn a negative into a positive
-Believes that helping users is crucial to the growth and success of the company
About Us:
Poshmark, Inc. is the fastest growing mobile fashion marketplace and it's changing the way women buy and sell fashion today. Built around real-time social experiences, Poshmark has helped over 300,000 women open their closets for sale, listing a million dollars worth of inventory right from their phone every day. With over 1.5 million items sold in 2013, Poshmark is growing fast and looking for talented and passionate individuals to join our hardworking team. For more information about exactly what Poshmark does, take a look at this short video: https://www.youtube.com/watch?v=5hOSx1uI6vs
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