Customer Service Specialist

We have a full-time/part-time opening for a Customer Service Specialist.

Must be able to work various shifts per week.

Manpower has immediate temporary openings for a Customer Service Specialist position in Independence, OH; The position runs 8:00 AM - 5:00 PM with the pay rate starting at $15/hour. JOB DESCRIPTION: * Remote second line trouble shooting of faulty EMS via communication with onsite customers or technicians * Provide set-point, schedule changes and troubleshooting connectivity issues * Record and document all activities via internal ticketing system and customer work order systems * Read, comprehend and maintain understanding of technical documents * Ability to manage one off project-based activities co-ordinating across Tech I's as necessary * Provide mentoring and training for Tech Level I technicians as appropriate * Provide input to and implement process improvement changes as necessary * Other duties as assigned May be required to work holidays or irregular shifts Additional Details: *** Strong knowledge of Microsoft Office Suite required *** Minimum of high school diploma or GED *** Technical diploma, or equivalent industry experience, or Associates Degree in Mechanical, HVAC or Electronic Technology preferred *** Experience in a technical service support role *** Ability to effectively communicate technical information to potentially non-technical customers both written and verbal *** Strong Interpersonal skills combined with logical problem solving *** For additional details on this role contact: Joseph Kaminski Email: joseph.kaminski@manpowergroup.com Phone: 1-866-204-7698 ext. 239 Please go to www.manpowerjobs.com and create a profile with us and contact this recruiter directly. When emailing or calling, please reference Advert ID# 214264 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above.