Service Desk Technician I

SUMMARY The Service Desk Technician I is responsible for responding to issues in the area of workstation, laptop, network access, and telephone areas. This is a temporary to hire role for the right candidate. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Due to the Gerresheimer Glass operating hours this position requires 7/24 on-call support and the individual is expected to respond to calls and emails as required to support the operation. General “Service Desk” duties (resolve desktop installation/corruption/malfunction issues, e.g. as required) Respond to user Service requests with PC questions and issues Installs, configures, and maintains personal computers, network cabling, and other related equipment, devices, and systems. Adds or upgrades and configures computer peripherals. Performs software and application installation, and upgrades. Escalates issues to the Network Administrator/Service Desk Lead. · Manage images for workstations and laptops via client management software Enforce the Gerresheimer IT Best Practice standards, observes all safety rules and regulations and performs job in a safe manner. Maintains a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products. Assists the Network Administrator, Engineer and/or Manager of Infrastructure on large/team projects Develop and maintain system documentation for daily operations an disaster recovery Observes all safety rules and regulations and performs job in a safe manner. Performs miscellaneous job-related duties as assigned. QUALIFICATIONS: Ability to communicate technical information to non-technical personnel. Knowledge of available computing and/or network hardware and peripheral equipment. Knowledge of computer and/or network security systems, applications, procedures, and techniques. Ability to identify and resolve computer system malfunctions and operational problems. Ability to provide a range of systems training and/or support activities for users. Ability to comply with change control management procedures. Ability to fully document all systems using a variety of tools, including Microsoft Visio. Ability to provide a range of systems training and/or support activities for users and other technical staff members. Ability to clearly log/track all working time. EDUCATION and/or EXPERIENCE: 1-3 years professional experience in a service desk, help desk, or computer technician role. A.S. degree in Information Technology or related field is a plus. A+ and Network+ prefered. Manufacturing environment preferred. CERTIFICATES, LICENSES, REGISTRATIONS (Plus) Must possess at least one of the following: A+, Network+, MCP CANDIDATE PROFILE: · Customer Service Attitde · Team oriented · Self-starter, able to work with minimal supervision · Able to handle pressure · Detail oriented · Good organizational skills · Dependable. Able to start and follow-up on the job prior to and after shift. · Communicates clearly and understands direction. · Orderly and clean environment · Competent and caring manner · Punctual and attentive · Ability to travel overnight · Ability to meet stringent deadlines · Patience and tact in dealing with co-workers · Demonstrates strong leadership skills, leads by example PHYSICAL DEMANDS: · Standing 7 or more hours/day · Walking 7 or more hours/day · Sitting 7 or more hours/day · Wrist Position Extended for normal PC use · Both Hands Normal office use · Near Vision Requires accurate near vision (20/20) · Color Discrimination Requires minimal color discrimination · High Temperature Work Normal inside work, may be required to temporarily · Work in production areas Required to Walk Up & Down Steps · Uneven Surfaces INTEGRITY STAFFING SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER INT OPENCLER INDRHIGH