Part Time Collection Specialist

We are currently seeking Collection Specialists to add to our growing team. If you have a proven track record and exceptional customer service skills, then we would like to hear from you immediately!

Job Overview:
A Collection Specialist contacts Conn's customers with delinquent credit accounts in order to determine the reason for delinquency and work with the customer to develop a solution that brings their account current. Collection Specialists educate the customer on potential solutions and uses appropriate negotiation techniques necessary to solve the customers' delinquency status. The ideal candidate for this position must demonstrate persistence, passionate dedication to customer service and be knowledgeable on FDCPA regulations.

Job Duties Include:

• Contact Conn's customers in a professional and courteous manner
• Follow Conn's collections procedures and strategies to ensure goals are met in an ethical and profitable manner
• Escalate calls to team leads and managers when necessary to successfully collect account
• Notate accounts accurately and update customer information accordingly
• Ensure accuracy when making payment arrangements for customers to reduce payment errors that create customer dissatisfaction

Requirements:

• Minimum 6 months collections experience (call center preferred) or customer service
• Stable work history
• Able to work in a fast-paced, sometimes stressful environment
• Must be team-oriented
• Must be results, goal and performance-driven
• Excellent communication skills are required
• Must be able to engage customers and use appropriate negotiation techniques
• High School Diploma / GED
• Part time schedule (up to 28 hours per week, 5 days per week) including evenings, weekends and holidays; Hours may vary between Monday through Friday, 7 a.m. to 10 p.m., Saturday, 7 a.m. to 9 p.m., and Sunday, 9 a.m. to 8 p.m.

NOTE: All candidates will subject to a pre-employment background check and drug testing.