IT Administrator - Full-time / Part-time

Agency Tech Support Job Description Job Title: Agency Technology Administrator Reports To: Office Manager Status: Full-time EXPECTED RESULTS: Proactively manages technology hardware and software within the agency to ensure a high level of satisfaction and usage of technology. Consults with clients to solve technical problems, some highly complex, using a broad and technical knowledge of MassMutual business applications, network architecture, PC workstation & Network server hardware and software. Directly responsible for proactively maintaining, upgrading and managing clients' technology to enhance business operations. Maintains detailed inventories of all PC workstations and related peripherals for the core office. Records the time and activities performed with each client, providing quarterly and annual reports to management. Training associates on software applications and updates when warranted. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Troubleshooting of desktop support and/or system problems (hardware, software and operating systems) with Home Office Field Technical Support representatives and/or independent consultants, maintaining documentation of problems and results achieved. Test publicly used computers monthly to ensure all components are in working order. Back-up, restore and protect all data, according to agreed-upon schedule and procedures with the Home Office. Includes maintaining an activity log for back-up error messages and hardware and software changes. Administer hardware and software updates accurately and efficiently. Includes installing MassMutual applications and software updates on the server. Administer LAN access security for all users, updating devices as necessary for new users and to change or remove access for existing users within published requirements, as needed. Measured by new user identification and password available within one week of start date, and timely completion of quarterly access reviews. Inform users promptly when LAN is down and provide the estimated recovery time upon researching the problem. Add/Fix/Change new and existing PC workstations and file servers within the existing office configuration and ensure successful use of all hardware/software/peripherals. Provide a minimum of 4 hours of client training per quarter on industry standard & MassMutual software. Introduce new agents to MassMutual/agency technology and technology management strategies. Order sign on/passwords for new users. Assist with FieldNet access. Maintain FFG website, update data as needed. Maintain complete inventories of all computer-related technology deployed in agency, providing annual reports to management no later than November 30th of each calendar year. Order new computers/printers when asked. Install encryption software for new users. De-encrypt computers when users have terminated. Maintain agency encryption log and present to management at least quarterly for review and sign-off. Also provide to Home Office upon request (eg. Compliance visits) Maintain office copiers. Request service from vendor when needed. Train new agents on use of copying/scanning. Promote and communicate the MassMutual technology standards, changes and advantages at all times, agency supported contact management system with a focus on utilizing the technology to improve productivity and sales. To include training on MassMutual software applications, as well as FFG endorsed software install/training. Prioritize and manage all duties and responsibilities with minimal interaction from managers. Attend and participate in all staff meetings to update the staff on systems issues. Attend and participate in all monthly Tech Teleconferences offered by the Home Office. Assist Resource Center/Staff as requested. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Coursework/degree in Computer Science, or at least 1 years of experience in network design, installation and maintenance in a business environment, or an equivalent combination of education and work experience; Windows network coursework/certification preferred. Ability to independently repair a personal computer, install and configure Windows XP/Vista/Windows 7 and Windows Server network operating systems and train an end user on successful operation of PC workstation software. Ability to independently identify, organize and prioritize client needs to execute daily work to meet or exceed client expectations. Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to create presentations and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management and agents. Ability to define problems, collect data, establish facts and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. GENERAL STANDARDS: Quantity and quality behavior standards for which everyone in the agency is accountable. Superior Customer service orientation. The ability to set priorities and sense the urgency. The dress code in the agency is business. INTEGRITY STAFFING SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER INT OPENCLER