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Healthcare Services Coordinator - Hilo, HI - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Hilo, HI Hilo, Hawaii |
About this job
Position Description:
UnitedHealth
Group is working to create the Healthcare system of
tomorrow and you can help. Already Fortune 17, we are totally focused on
innovation and change. We work a little
harder. We aim a little higher. We expect more from ourselves and each other.
And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more people
in more ways than ever. Now we're looking to reinforce our team with people who
are decisive, brilliant and built for speed.
Join with us and start doing your life's best work.SM
Primary Responsibilities:
- Engage members face to face to educate about their health
- Review available member service records and relevant documentation
(e.g., utilization history, functional level, stratification information,
current plan of care) - Conduct comprehensive non-clinical member assessment that includes
bio-psychosocial, functional, and behavioral health needs - Utilize interviewing techniques and active listening to collect and
retain member information and incorporating responses as they are presented to
complete assessment - Identify when supplemental assessments are needed and conduct
supplemental assessments - Identify member service needs related to health concerns
- Identify urgent member situations and escalate to next level when
necessary - Engage member to participate in the assessment process and
collaboratively develop plan of care based on their individual needs,
preferences, and objectives with nursing oversight - Work with members to develop healthcare goals and identify potential
barriers to achieving healthcare goals - Identify member support systems available and incorporate into plan of
care - Review plan benefits and identify appropriate programs and services
based on heath needs and benefits - Integrate health care and service needs into a plan or recommendation
for member care and service - Work collaboratively with the interdisciplinary care team to ensure an
integrated team approach - Collaborate with member to create solutions to overcome barriers to
achieving healthcare goals-Identify relevant community resources available
based on member needs - Refer members to appropriate programs and services
- Facilitate member choice of preferred provider
- Provide informal counseling and social support resources
- Advocate for individuals and communities within the health and social
service systems; - Role assists in
coordinating health services and does not write care plans - Help members connect with
transportation resources and give appointment reminders in special
circumstances. Transporting members is strictly prohibited - Follow-up with members via phone
calls, home visits and visits to other settings where members can be found
Requirements
Required Qualifications:
- High
School Diploma/GED. - 1+ year knowledge of Medical Terminology.
- Ability
to create, copy, edit, send & save utilizing Word, Excel & Outlook. - 1+ year Medicaid experience.
- 1+ year experience working in the community/community programs or working
as a Case Manager. - Must
have reliable transportation, valid state drives license and required insurance.
- HI
Medicaid – rules and regulations. - Bachelor's Degree.
- Medicare.
- Previous
employment in a Medical Office, Hospital or Clinical or other provider
environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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