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Deskside Support (Washington D.C.)
| Hours | Full-time, Part-time |
|---|---|
| Location | Parcel Return Service, DC Parcel Return Service, District of Columbia |
About this job
We have a full-time/part-time opening for a Deskside Support (Washington D.C.).
Must be able to work various shifts per week.
Requirements
Respond and assist with help request escalations from end users in a courteous and professional manner. Record, track, and document the helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Document all pertinent end user identification information including: name, department, contact information, and asset information into relevant inventory systems. Prioritize and schedule problems resolutions. Escalate problems (when required) to the appropriately experienced technician or Tier Lead. Perform hands-on fixes at the desktop level including: installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Experis is an Equal Opportunity Employer (EOE/AA)
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