Document Specialist - Hooksett, NH

Primary Responsibilities:

• Develop and
  configure documentation (Summaries of Benefits, Summary of Benefits and
  Coverage (SBC), Group Enrollment Agreements) for use by UnitedHealthcare
  (Oxford Platform) employees.
• Provide
  subject matter expertise towards the configuration and maintenance of
  policy, protocol, and inter- and intra- departmental processes and
  communications as it relates to documentation.
• Key
  Accountabilities:
• Research,
  define, and communicate documentation set up detail for new and existing
  documentation projects.
• Communicate
  new and/or updated information to stakeholders.
• Assist
  in the development and maintenance of tools to help facilitate the
  consistent application of process and protocols for the department.
• Identify
  necessary changes in policy and workflow as a result of the development/
  implementation of all business changes, internal policies and processes,
  and external communications.
• Manage
  multiple projects for large and small business updates including
  communication and documentation of these projects.
• Interacts
  with various departments to make decisions to ensure successful
  implementation of corporate initiatives.
• Partner
  with the Product Development/Implementation and Legal teams to
  create/update and implement documents to support product rollout initiatives.
  
• Perform
  other projects and duties as assigned in support of department goals and
  objectives. Examples of these would include but not be limited to:
  participation in focus workgroups, attending team engagement activities,
  and assistance with other areas for testing or research.
• Complete
  up training and online continuous learning as required.

• An education level of at least a high school diploma or GED or 10 years equivalent working experience.
• Intermediate level of proficiency in Microsoft Word.  Can perform formatting with text and charts.
• Intermediate level of proficiency in Microsoft Excel.  Comfortable with spreadsheets and basic formulas.
• Office experience required, healthcare or insurance experience strongly preferred
• Be comfortable with working with team members in a virtual environment.

• Undergraduate degree is preferred.
• Experience with data mapping a plus.
• Familiarity with insurance and/or medical terminology preferred.
• Publishing or Editing experience is a plus.
• Candidates with leadership qualities are preferred. This includes the ability to work independently without direction, possession of problem solving and root/cause analysis skills, and the ability to be a change agent. Also included are candidates that take ownership of their work.
• Knowledge of medical industry and terminology preferred
• Healthcare or insurance experience strongly preferred