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in Fresno, CA
Baristas - Starbucks - PM Shifts
•30 days ago
Hours | Part-time |
---|---|
Location | Fresno, CA Fresno, California |
About this job
Location: Fresno Yosemite Intl Airport
Unit Name: ANTON - Starbucks Kiosk
Unit Code: FATSTA1A
Hourly Rate (if applicable): $9.00
Summary:
The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.
Essential Functions:
- Provides customer support and handling customer inquiries
- Works directly in the unit with associates to ensure service/training compliance standards are met
- Provides feedback to managers
- Acts as mentor to transition associate from time of hire to completion of retail training process
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Requires a High School diploma or general education development (GED) diploma
- Customer service and/or training experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)