Rooms Coordinator

Hyatt Place Fair Lawn/Paramus

Job overview

Coordinate room assignments, room blocks, billing/credit instructions prior to the customers' arrival in accordance with all standard operating procedures to achieve the optimum level of customer satisfaction.

What you will be doing

• Pre-register and block reservations for arrival. Review discrepancy reports and expected departures to ensure pre-registration is correctly processed in a timely fashion.
• Arrange billing/credit for all group arrivals and coordinate group master listing special requests/instructions of the group contact.
• Send AR out for Groups.
• Expedia, SPG, TA Commissions.
• Block special requests for all group and transient arrivals. Ensure that all package reservations have appropriate amenities & tickets.
• Pre-block and register all contract rooms on a timely basis while ensuring accuracy of block.
• Group block entry into ISAC
• Rooming list entry into Lightspeed
• Complete Group Room Resumes 10 days in advance
• Follow up on guest complaints to ensure highest level of customer satisfaction is achieved.
• Communicate daily with front desk staff to ensure they are well informed of details of guests reservations and groups then log in shift book.
• Distribute 10 day forecast 
  • print SA report daily and distribute
  • prepare reports for Revenue Meeting
  • daily pricing analysis with director of Rooms
  • adjust transient forecast in IHR1 on a daily basis 3 days out, weekly basis 10 days out, monthly basis annual with contribution form Director of Rooms
• Assume the duties and responsibilities of PBX Operator, Front Desk Clerk, and Bell person in the absence or during high volume periods.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer