PART TIME Help Desk Representative I

The PNC Help Desk provides first line 24x7 technical support for PNC staff. The team responds to inquiries and requests for assistance with the organization’s computer systems or PCs and resolves customer inquiries for one or more products or services. Using excellent customer service and communication skills, provide highly responsive technical support and assistance to PNC employees. Resolve a wide array of issues relying on a knowledge base and established procedures for effective execution. Manage ticket documentation and follow-up.

Responsibilities are generally tactical in nature. Primary focus is on daily deliverables of routine and defined outputs. Staff at this level works under direct supervision within a specific area. Work performed is generally basic to moderately complex processing, review, or other administrative based. Independent discretion or decision making is typically limited. Decisions made are normally within a prescribed framework of established boundaries for which the employees must not deviate.

Using excellent customer service and communication skills, provide highly responsive technical support and assistance to PNC employees. Resolve a wide array of issues relying on a knowledge base and established procedures for effective execution. Manage ticket documentation and follow-up.

Experience and Education:

High School plus technical Requires 1 year related work experience In lieu of certification, 1 additional year of experience Skills and Abilities:

Excellent speaking and written communication, strong interpersonal skills, strong customer service and relationship management skills, knowledge sharing, and quality assurance. Preferred skills: Remote computing, technical troubleshooting, help desk, PC hardware, PC software, server hardware, server software, application development tools, hand-held device software