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Service Assurance Technician - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | littleton, Colorado |
About this job
The Littleton Voice Network Reliability Center (LVNRC) team within Network Operations provides surveillance and repair for voice services including TDM, Automated Message Accounting (AMA), Advanced Intelligent Network (AIN) services, regional and local STP’s, Maintenance Control Office for SS7, LNP repair, Voice Messaging, switch, line, trunk capacity, SS7 translations and provisioning at the Network Reliability Operations Center (NROC). The team functions in a 24x7x365 work environment.
Primary functions are as follows:
Proactively monitors, interprets, analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components, including 5ESS, AXE10, DMS10, DMS100/200, switches, SS7/STP/SCP’s, AIN, AMA and Voice Messaging. Initiates and coordinates repair and maintenance on the voice network and issues with Central Offices and field operations, internal repair centers and technical support. Communicates and negotiates release for all network arrangement activities with SS7 wholesale customers and functions as Maintenance Control Office (MCO) for SS7 wholesale customers. Knows and can initiate disaster recovery plans. Works with basic to advanced electronic theories, network knowledge, utilizes diagnostic test equipment to isolate trouble and drive both proactive and reactive (demand) repair. Performs call through testing on switch upgrades for 5E & DMS100, ensuring timely and accurate AMA bill recording. Provides support to Risk Management for subpoena requests and internal security issues. Coordinate CenturyLink and non-CenturyLink cuts or rehome of services. Update and maintain point code assignments and build RSTP for LIDB and CNAM. Analyze Gateway Screening and monitor Tekelec STPs for Gateway Screening and MTP routing errors. Provides current and accurate data to internal and external customers. Proactively insures all network switch alarms are repaired and switch is operating at optimum. Job Requirements Qualifications: 3+ years experience troubleshooting network alarm conditions. 3+ years utilizing remote test vehicles, interpreting testing results and error messages to locate fault to ensure end-to-end service continuity. Proven experience with responding to customer reports in a timely and professional manner. 3+ years working with basic and advanced communication devices. 3+ years experience monitoring and analyzing network utilization. 3+ years of switch equipment experience. Familiar with Central Office concepts and principles. Understanding of AC/DC series/parallel circuits. Previous Central Office switch experience.
Work Environment :
Required to work autonomously with little or no supervision Required to work in a team environment and participate in quality and process improvement teams. Required to make independent decisions. Employees will interface with internal and external customers. Requires a high degree of speed and accuracy. Employees are required to work varying hours and hours including possible mandatory overtime, weekends and holidays May be required to assist in training. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Primary functions are as follows:
Proactively monitors, interprets, analyzes and diagnoses the output of the network to determine the end-to-end status of the network and its elemental components, including 5ESS, AXE10, DMS10, DMS100/200, switches, SS7/STP/SCP’s, AIN, AMA and Voice Messaging. Initiates and coordinates repair and maintenance on the voice network and issues with Central Offices and field operations, internal repair centers and technical support. Communicates and negotiates release for all network arrangement activities with SS7 wholesale customers and functions as Maintenance Control Office (MCO) for SS7 wholesale customers. Knows and can initiate disaster recovery plans. Works with basic to advanced electronic theories, network knowledge, utilizes diagnostic test equipment to isolate trouble and drive both proactive and reactive (demand) repair. Performs call through testing on switch upgrades for 5E & DMS100, ensuring timely and accurate AMA bill recording. Provides support to Risk Management for subpoena requests and internal security issues. Coordinate CenturyLink and non-CenturyLink cuts or rehome of services. Update and maintain point code assignments and build RSTP for LIDB and CNAM. Analyze Gateway Screening and monitor Tekelec STPs for Gateway Screening and MTP routing errors. Provides current and accurate data to internal and external customers. Proactively insures all network switch alarms are repaired and switch is operating at optimum. Job Requirements Qualifications: 3+ years experience troubleshooting network alarm conditions. 3+ years utilizing remote test vehicles, interpreting testing results and error messages to locate fault to ensure end-to-end service continuity. Proven experience with responding to customer reports in a timely and professional manner. 3+ years working with basic and advanced communication devices. 3+ years experience monitoring and analyzing network utilization. 3+ years of switch equipment experience. Familiar with Central Office concepts and principles. Understanding of AC/DC series/parallel circuits. Previous Central Office switch experience.
Work Environment :
Required to work autonomously with little or no supervision Required to work in a team environment and participate in quality and process improvement teams. Required to make independent decisions. Employees will interface with internal and external customers. Requires a high degree of speed and accuracy. Employees are required to work varying hours and hours including possible mandatory overtime, weekends and holidays May be required to assist in training. Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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