Internship Assistant Center Operations Director- Concentra - Full-time / Part-time

*Internship*

Internship Locations: Dallas, San Antonio, Atlanta, Chicago, Detroit, Philadelphia, Baltimore, New Jersey, Connecticut, So California, SF Bay Area, Phoenix

Internship Role Description:

Under supervision, assists the Center Operations Director in the supervision and coordination of activities of Center staff to ensure optimal level of center operations and customer satisfaction according to Concentra policies, practices and procedures.

MAJOR DUTIES AND RESPONSIBILITIES: Assists in planning and preparing work schedules and assigns colleagues to specific duties. Assists in ensuring the financial performance of the center. Assists in developing and maintaining new policies, procedures and training programs for the assigned center. Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources. Assists Center Medical Director with the hiring, training, disciplining and terminating of back office personnel. Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency. Assists Center Administrator in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel. Assists in preparing annual budgets. Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals. Provides technical support and/or resources to client and Center personnel. Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel. Assists in enhancing communication between Client Company and Center and identification of problems with service to clients. Supervises testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered. Assists in monitoring marketplace trends and gathers competitive information. Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained. Facilitates productivity and customer service. Performs other duties, as assigned.

Role Responsibilities and Major Duties:

Welcoming: Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying:

o A healing focus

o A selfless heart

o A tireless resolve Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers

Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center.

o Schedule and oversee ongoing maintenance and repairs of center equipment and facility, including communication and follow up with all vendors

Respectful: Maintain excellent client and patient relations by ensuring needs and expectations are consistently met

o Maintain client communication and work towards accommodating client needs/requests

o Review, submit and approve client protocol information Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues Lead by example – Acquire a first hand knowledge of daily center operations and participate in center floor work on a routine basis

Skillful: Demonstrate exceptional leadership and management skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare

o Colleague performance management to include:

Recruit and hire colleagues who possess the skills sets consistent with Concentra’s culture

Provide regular coaching & feedback to improve colleague performance

Empower center colleagues to assess center processes and work flows to continuously improve the patient experience

Assign/delegate duties with follow up to ensure completion

Work schedule management

Build and maintain relationships with and between colleagues and center leadership team members

Ensure quality medical care is provided to all patients

o Interact and engage with Center Leadership Team continuously and professionally in order to ensure that the needs of the center and customers are met on a regular basis

Guide the center team in continuous improvement projects as necessary based on review of center performance metrics

o Work closely and accurately within established guidelines

o Maintain accountability for implementing and consistently maintaining center programs and policies Financial management and oversight

o Review and understand financial reports

o Assist in annual budget creation

o Order supplies, manage inventory and approve invoices

o Complete payroll

o Manage and reconcile daily currency transactions

o Maintain accounts payable, accruals and center financial management

Role Related Skills/Competencies:

Welcoming: Strong service mentality and a focus on achieving all aspects of defined service standards Excellent telephone and personal etiquette Warm, positive, energetic demeanor

Respectful: Effective oral and written communication skills Tactful and diplomatic communication style

Outstanding professional demeanor

Skillful: Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Effective performance assessment skills Continued focus on self-development Proficient in computer applications such as Word and Excel Strong organizational skills Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast paced environment without direct supervision Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively Ability to resolve colleague, client and patient issues in an effective and timely manner. Arithmetic knowledge and its application

Work Environment: Clinical/medical environment Fast paced environment

Requirements

· Junior/Senior in college

· Healthcare experience