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in Canton, OH
Catering Coordinator - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
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Location | 4220 Belden Village Street NW Canton, Ohio |
About this job
The Catering Coordinator will work within operations of a single restaurant, preparing food selections, executing catering orders and providing great experiences to all catering clients on a daily basis.
POSITION REQUIREMENTS
- At least 1 year of restaurant operations experience, preferably in catering
- Some sales experience is a plus
- Exhibit a high level of professionalism, with excellent communication, oral and written skill
- Exceptional and organization skills and attention to detail
- Must be driven, self-motivated, and dedicated to increasing profit
- Must be able to stand for long periods of time, bending and lifting are required
- Demonstrate enthusiasm and commitment to guest satisfaction
- Provide a valid Driver's License and favorable driving record
- Provide proof of automobile insurance
- Knowledge of the delivery area is required
- Ability to read a map and locate addresses
- Reliable cell phone is required
- Must be 18 years of age
As part of our team, Catering Coordinators enjoy:
- Competitive Pay
- 5-day work week (full time)
- Opportunity for advancement
- Paid vacation within the first year (full time required)
- Health benefits (full time required)
- Matched 401(k)
- Free shift meals
- Off duty meal discounts
- No fryer's
- No alcohol service
Key duties/responsibilities of Catering coordinator include but, are not limited to the following:
- Delivery of catering orders in your vehicle or company vehicle when available.(company delivery vehicle only available is limited markets)
- Confirm and prioritize catering orders to ensure that all items are prepared accurately and on a timely basis
- Work with Sales Manager and Catering Director to build awareness and new catering
- Understand all catering menu items offered and accurately answer questions about menu items in regard to preparation method, ingredients, portion size, and side items
- Work in conjunction with Manager on Duty to organize and execute delivery schedule for daily catering orders
- Conduct confirmation calls with catering customers the day of delivery
- Conduct follow up phone calls weekly to ensure guest satisfaction
- Assist in generating in-store catering sales through suggestive selling, table touches, register interaction, distributing catering marketing materials, calling on local businesses via phone, e-mail, mailings, canvassing and networking
- Prepare sandwiches, salads, drink and side dishes in a safe, secure, legal, and healthy work environment by establishing, following, and enforcing sanitation and quality of food preparation and service standards and procedures; conforming to regulations.
- Creates and utilizes on ongoing prospect list, in order to ensure incremental growth
- Identify current and future customer service requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
- Accomplish catering services sales goals by accepting ownership.
- Maintains daily, well- documented sales information, resulting in superior account service and increased revenues.
- Promptly follows up on all customer calls and requests in an efficient and expedient manner
- Works closely with other members of the operation and marketing team to create new approaches to increasing Sales.
- Provide above average customer service and product to local businesses, schools and community organizations.
PHYSICAL DEMANDS:
- Required frequently: standing, walking, kneeling, squatting, bending, reaching, ability to lift up to 50 lbs.
COMMUNICATION:
- Communicates openly and honestly with all others in the organization.
- Communicates respectfully at all times.
- Does not expose customers to internal disagreements.
- Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
- Communicates needs promptly and efficiently.
- Participates actively in department team and all-staff meetings.
- Stays informed by reading all communications from the General Manager, managers, HR, and in log books
PERSONAL EFFECTIVENESS:
- Reports for scheduled shifts, on-time and ready to work.
- Understands and adheres to organizational and department policy and procedures.
- Accepts and offers feedback and suggestions openly and respectfully.
- Accepts direction willingly and follows through with delegated tasks.
- Learns and adapts to new tasks or situations quickly and cooperatively.
- Maintains job-related confidentiality.
- Takes initiative to identify report and resolve problems before they escalate.
- Operates with a sense of teamwork; incorporates into daily job.
- Provides a positive model for co-workers.
- Maintain professional appearance at all times.
- Serve as a role model and lead by example.
SAFETY:
- Maintains safe work environment according to all department procedures, federal and state regulations.
- Obtains and maintains company sponsored food safety certification
- Wears protective clothing as required for position.